Focal Point Banner
Community Center Education Summit Technical Support User Groups
Let's Get Social!

Facebook Twitter LinkedIn YouTube
Focal Point    Focal Point Forums  Hop To Forum Categories  Events, Job Postings, Miscellaneous Announcements    Introducing InfoResponse LIVE
Go
New
Search
Notify
Tools
Reply
  
Introducing InfoResponse LIVE
 Login/Join
 
Master
posted
Dear Focal Pointers,

InfoResponse LIVE (IRL) is Information Builders new case tracking and management application, which features a personalized dashboard powered by WebFOCUS 8 Business Intelligence Portal and displays your case list as an active report for filtering and sorting. You can view your cases by status and by site code. InfoResponse LIVE also provides collaborative capabilities that extend our delivery of excellence in customer support services.

Worldwide Customer Services is transitioning all customers to InfoResponse LIVE in phases through Q1 2016. View the complete Announcement for a preview.

New Features

InfoResponse LIVE replaces the current case management application that is now available from the Technical Support Center. It includes these new features:

  • An intuitive, modern user interface
  • Responsive website technology for use on any device
  • A personalized user dashboard using WebFOCUS technology
  • The ability to update cases directly within the application
  • The ability to upload files in real time
  • Enhanced case status notification and collaboration
  • Single sign-on framework to facilitate navigation between Information Builders websites
  • Redesigned interface to support collaboration with customer support services staff
  • An extensible application, which will facilitate further feature development


Supported Browsers

The following web browsers are compatible with InfoResponse LIVE:

  • Internet Explorer® 10 and higher
  • Mozilla Firefox®
  • Google Chrome™
  • Microsoft Edge®


If you have questions about InfoResponse LIVE for case management, please call Worldwide Customer Services Technical Support at 1 +800 736-6130 or 1 +212 736-6130, or send email to customer_support@ibi.com.

Thank you,
Worldwide Customer Services
Information Builders

This message has been edited. Last edited by: Kathleen Butler,
 
Posts: 429 | Location: New York | Registered: September 20, 2006Reply With QuoteReport This Post
  Powered by Social Strata  
 

Focal Point    Focal Point Forums  Hop To Forum Categories  Events, Job Postings, Miscellaneous Announcements    Introducing InfoResponse LIVE

Copyright © 1996-2018 Information Builders, leaders in enterprise business intelligence.