Dear Focal Pointers,
InfoResponse LIVE (IRL) is Information Builders new case tracking and management application, which features a personalized dashboard powered by WebFOCUS 8 Business Intelligence Portal and displays your case list as an active report for filtering and sorting. You can view your cases by status and by site code. InfoResponse LIVE also provides collaborative capabilities that extend our delivery of excellence in customer support services.
Worldwide Customer Services is transitioning all customers to InfoResponse LIVE in phases through Q1 2016. View the complete Announcement for a preview.
InfoResponse LIVE replaces the current case management application that is now available from the Technical Support Center. It includes these new features:
The following web browsers are compatible with InfoResponse LIVE:
If you have questions about InfoResponse LIVE for case management, please call Worldwide Customer Services Technical Support at 1 +800 736-6130 or 1 +212 736-6130, or send email to firstname.lastname@example.org.
Worldwide Customer Services
Information BuildersThis message has been edited. Last edited by: Kathleen Butler,
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