Is there any way to get the chat message and respond automatically based on the message received.
For example, if i get the following message in the Google GTALK
"Sales Target for June2011?".
iWay should be able to get this message and then fetch the target planned for June2011 from the database and send an instant reply.
iWay Release: iWay 55(IAM), iWay5.5 (ISM), iWay 6 (ISM)
Database: DB2, SQL Server 2008, Oracle
OS: Windows Server 2003, XP
Format: FTP, SAP, EDI, FLAT
This seems to be a very specific request only applicable to your environment, so your best channel for assistance would be to open a case with Customer Support Services. You may either call at 1-800-736-6130, or access online via InfoResponse.
Focal Point Moderator
Information Builders, Inc.
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