While we wait for other members to reply here is a link to the Version 7.0.2 Service Manager (SM)Manual - iWay Service Manager User's Guide
Once you open the PDF perform a search on both of your words using the 'binocular' icon. There are several items that should give you the answers you are looking for.
Let us know if this helps you out or not.
Kindest regards, Tamra Colangelo Focal Point Moderator
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