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DEFAULT: All user requests will fall into this agent type WC_DEFAULT: This is where console requests go. SCHED_DEFAULT: This is where scheduled request will go.
There is also DFM_DEFAULT, which is where deferred execution requests will go.
And you can create your own.
Each of these agant services can be controlled differently, say having different timeouts, number of agents waiting, etc.
You can also funnel requests into any of these by specifying the client class in the remote services definition.
We have an application that needs longer timeouts, so we send those requests into a different agent.