Focal Point
[SOLVED] Timeout Error while loading PMF 5.2.1

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February 18, 2010, 07:24 PM
[SOLVED] Timeout Error while loading PMF 5.2.1

When we login as pmfadmin. Today's page starts loading but it gives this error. After some time, background gets loaded successfully.

Not sure why this pop up error comes up every time I login.


This message has been edited. Last edited by: <ABHINAV BALI>,

February 19, 2010, 10:40 AM
Bob Jude Ferrante
Hi Abhinav.

The dashboard displays a message if it takes more than 30 seconds for a communication from the application. It's possible to have timeouts in any communications based system, and the message is telling you you're getting one.

I'm assuming you're running everything for PMF to do demos on one laptop - database, server, client, caster, the browser itself, and possibly running in VMWare, and that with McAfee VirusScan on, and maybe some other apps running too? Maybe the laptop doesn't have a lot of free memory? Maybe you have other processes running, like Skype, a couple other browsers open, etc?

If that's the case, you might want to either turn off some apps to give your PC a little breathing room, because running everything on one single PC can make things a bit tight. If you don't want to do any of those things, you can also lengthen the timeout. Right now that's a change to a file.

in pmf_lib.js, which is in /approot/mainstreet:
~ Line 814
   Ajax timeout 30 sec == 30000 ms and the ajax will close out...
var ajax_timeout           = 30000 ;  

The number for ajax_timeout is in milliseconds. You can increase it to a full minute for example by setting it to 60000.

In a future release, just for those doing demos (as in testing we found this doesn't happen in a customer enviro), we'll make this a setting from the Settings panel, so you don't have to edit anything.

Hope this helps.

Bob Jude Ferrante
Director of Business and Development
WebFOCUS Performance Management

I'll take any questions about PMF - business or technical - anytime!