Focal Point
[Closed] - Output to Excel from Gadget not working

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http://forums.informationbuilders.com/eve/forums/a/tpc/f/1461084022/m/2517064686

May 19, 2017, 01:20 PM
jsp_lbf
[Closed] - Output to Excel from Gadget not working
Using release 5.3.2 HF4, whenever attempting to use the Output to Excel choice from the option button, PMF returns an error message.

The message simply states:
An error occurred during processing:
Error S01_A9 in PMF_BOOKLET_DATA, FOCERRNUM: 9 , LINES: 0
Please contact your PMF Administrator.

Any suggestions as to where to look for a remedy greatly appreciated. The Output to PDF function is working correctly.

Thanks very much in advance,

WebFOCUS 7.7.04m/PMF 5.32 HF 4 ,Tomcat,IIS,Windows/iseries,sql server 2005,Excel/ PDF/HTML

This message has been edited. Last edited by: Trevor Dunn,
May 22, 2017, 11:57 AM
EricH
I am unable to repro this so far.

* What release of WebFocus server are you using?

* Which data fields are you specifying (Actual, Target, etc)?

EricH
May 22, 2017, 01:15 PM
jsp_lbf
We are on WebFocus 7.7.05 release. Build version Branch 7705.

The report I'm trying to output to Excel is a Metrics Crosstab only actual values. But I've tried others and it doesn't matter, nothing works when trying to do an Excel option.
May 24, 2017, 07:13 PM
EricH
Please contact IBI customer support. They will assist you in this matter.

EricH
May 24, 2017, 09:57 PM
HerveC
You have to open a case but you may want to try this in the meantime:
1. Open the Administration Console
2. Select Configuration > Client Settings > General
3. If there is a value for IBIF_excelservurl, remove that value and save the
changes.
Clear Cache and try again, Herve.

This message has been edited. Last edited by: HerveC,
May 25, 2017, 03:22 PM
jsp_lbf
Thank you HerveC. Unfortunately there is no value for IBIF_excelservurl in our system, so a case will be opened.