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[SOLVED]User Access Issue?
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Member
posted
We have a user trying to access a WebFocus reporting object that we have built and is getting an error message that says, 'ibi.webfoc.wfutil.WEErrorException:Invalid Session Cookie' It is an error creating content. I have a feeling the users account is corrupted but not sure. When I try to view his Shared Reports, I get a message that says, 'Error Unable to perform WORP_GetsharedUserContentsAction Caused By: ibi.webfoc.wfmre.mrutil.WFMREerror: The reference to the user directory is not in adykstra.htm.
We are running WebFocus 7.7.0.3. Anyone have any ideas? Do I need to kill his profile and reset him back up? He had a lot of reports he has not shared so he will lose them all if I have to delete his account.
Thank you.

This message has been edited. Last edited by: <Emily McAllister>,


7.6.6
Windows XP
HTML, PDF, EXCEL
 
Posts: 2 | Registered: January 25, 2011Reply With QuoteReport This Post
Virtuoso
posted Hide Post
Hi,

You may want to open a case with IBI. They can usually help you with a corrupted user account, with out deleting it and starting over.
I've had to do it a few times.
Good luck
 
Posts: 1903 | Location: San Antonio | Registered: February 28, 2005Reply With QuoteReport This Post
Member
posted Hide Post
We resolved it by pulled their profile off from a backup prior to the issue occurring and restoring just this particular teammate.

I have another situation where we have a few users who can build reports through a Reporting Object but can no longer save any changes to them or create new ones. I have resolved this issue with a few people by deleting their account and setting them back up. They had to share all their reports they had built first so they could pull them back in after their account was fixed. I have two people which this did not work for. Any suggestions on this one?


7.6.6
Windows XP
HTML, PDF, EXCEL
 
Posts: 2 | Registered: January 25, 2011Reply With QuoteReport This Post
Master
posted Hide Post
Bob,

A long time ago when I was on 7.6.7, the HTM files for the users would get corrupted. Essentially all this was, was that that the value would get written at the top of the file, instead of nested in the correct spot in the file. We would then just go and grab the line of code that was saved in the wrong spot and move it. Took a few minutes to resolve and the user was back up and running. If you still have the old file from before you restored the backup, it might be worth seeing what the difference was so that you could just fix the file next time instead of having to restore from backup.


Eric Woerle
8.1.05M Gen 913- Reporting Server Unix
8.1.05 Client Unix
Oracle 11.2.0.2
 
Posts: 750 | Location: Warrenville, IL | Registered: January 08, 2013Reply With QuoteReport This Post
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