Focal Point Banner
Community Center Education Summit Technical Support User Groups
Let's Get Social!

Facebook Twitter LinkedIn YouTube
Focal Point    Focal Point Forums  Hop To Forum Categories  WebFOCUS/FOCUS Forum on Focal Point     Error trying to open PDF report: You are not allowed to access this viewer file
Go
New
Search
Notify
Tools
Reply
  
Error trying to open PDF report: You are not allowed to access this viewer file
 Login/Join
 
Platinum Member
posted
We recently upgraded to Webfocus 5.3.2 and ran into an issue with opening pdf reports. The pdf is correctly generated and saved to disk but when the brower redirects to display the report, the report doesn't display. All that shows in the browser is "You are not allowed to access this viewer file.". We can see the pdf report on our local disk along with another pdf file that appears to be a webfocus informational file. It is our view that the webfocus server is trying to open the informational pdf instead of the correct report pdf.

We have contacted IBI on this issue and they suggested a workaround which was to change the setting in the mime file to tell webfocus to Not redirect on PDFs. This fixed the original issue but introduced another issue when pulling up excel (we had to change the mime file for excel because we were seeing the original error in excel also). It does not refresh and pull in a new excel report unless you close your browser windows and no previous excels are displayed.

Has anyone else come across this issue?
 
Posts: 176 | Registered: November 10, 2004Reply With QuoteReport This Post
Virtuoso
posted Hide Post
Pam, I have come across something like this in the past (not the same, but close). Check that the Web Server userid has read privilages to the directory and the .pdf files.
 
Posts: 1100 | Location: Toronto, Ontario | Registered: May 26, 2004Reply With QuoteReport This Post
  Powered by Social Strata  
 

Focal Point    Focal Point Forums  Hop To Forum Categories  WebFOCUS/FOCUS Forum on Focal Point     Error trying to open PDF report: You are not allowed to access this viewer file

Copyright © 1996-2018 Information Builders, leaders in enterprise business intelligence.