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Focal Point    Focal Point Forums  Hop To Forum Categories  WebFOCUS/FOCUS Forum on Focal Point     Diagnotics - Failed to logon to manage reporting

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Diagnotics - Failed to logon to manage reporting
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Heart-Shape Box
Member
posted
Hi,

I've got an error message when I try to automatic verify my WF environment. On manage reporting > logon as admin = failed.

how can I handle it??


Cheers,
Heart-Shape Box Inc.
 
Posts: 6 | Location: Thailand | Registered: January 13, 2005Report This Post
S.J. Kadish
Guru
posted Hide Post
Was this the first time that you attempted to log on?

Possibilities:

1.) case sensitivy
2.) password that might have been added or changed


Sandy Kadish
Dev: 8.2.04- PostgreSQL
Test: 8.2.04 - PostgreSQL
Prod: 8.2.04 - PostgreSQL
 
Posts: 238 | Location: Atlanta, GA/Rehovot, Israel | Registered: May 06, 2003Report This Post
KevinG
Platinum Member
posted Hide Post
What version of WF are you running...If 7.1.x or greater using the MR Realm Driver (RDBMS or External Repository), you should NEVER run the verification utility once you have enabled the MR Realm Driver. Verification will cause the repository to become unsynched with basedir. Only run verification utility using the Default Driver immediately after an install and prior to enabling the MR Realm Driver and make sure anyone with access to the Admin console knows NEVER to run verification with MR Realm Driver enabled. Sorry if this sounds redundant, but it is critical...

Many things can cause the message you are receiving, I suggest calling tech support for assistance.

Hope this helps,

Kevin


WF 7.6.10 / WIN-AIX
 
Posts: 141 | Location: Denver, CO | Registered: December 09, 2005Report This Post
KevinG
Platinum Member
posted Hide Post
Just in case you have corrupted the configuration by running verification with MR Realm...here is what we had to do to recover...
DO NOT run the WebFOCUS client verification tool after the MR Realm Driver has been loaded and external directories are configured for MRE. This can corrupt the installation. If this becomes corrupted, you will have to drop and recreate the MR Repos tables in your repository and delete the verdomai directory and verdomai.htm file from the basedir directory on the client (...ibi\webfocus71\basedir). You will also have to edit the mrrepos.htm file in the basedir directory and remove all lines that refer to verdomai.

This process worked for us, and I cannot be sure it will work elsewhere.

Kevin


WF 7.6.10 / WIN-AIX
 
Posts: 141 | Location: Denver, CO | Registered: December 09, 2005Report This Post
Kerry
Expert
posted Hide Post
Hi Heart-Shape Box,

Has this issue been resolved on your side? Did Kevin's suggestions help you?

One of the suggestions to you would be to review the installation and configuration manual and follow the chapters on Troubleshooting. Not sure which release and what platform you are on, but here is for WebFOCUS 713 on Windows:

WebFOCUS and ReportCaster Installation and Configuration for Windows 7.1.3

If you are on other releases/platform, please let me know more specifics and I will be more than happy to help locating the right manual for you.

Hope this helps. Big Grin

Cheers,

Kerry


Kerry Zhan
Focal Point Moderator
Information Builders, Inc.
 
Posts: 1948 | Location: New York | Registered: November 16, 2004Report This Post
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