Focal Point
[SOLVED]Loading Please Wait... won't go away

This topic can be found at:
https://forums.informationbuilders.com/eve/forums/a/tpc/f/7971057331/m/1897097386

September 09, 2016, 03:54 PM
FHCole04
[SOLVED]Loading Please Wait... won't go away
I have a problem with the Loading Please Wait... gif. When I run a report into Excel the gif comes up as expected but then once the report completes the gif does not go away.

I tried changing the Loading Screen property but that just gives me back the HTML page I created.

What I would like to happen if for the GIF to fire as expected and then to go away once the report completes.

Any one have any ideas?

Thanks

This message has been edited. Last edited by: <Emily McAllister>,


WF 8.2.06 Windows/Linux
September 09, 2016, 05:02 PM
eric.woerle
When I encountered this problem in 8.0.08, there was an issue that if you didn't have your redirection settings set to save on the server first for excel outputs, the communication that the file had completed wouldn't be sent back to the webpage to stop the Loading gif. You can try changing your redirection settings to see if that helps.


Eric Woerle
8.1.05M Gen 913- Reporting Server Unix
8.1.05 Client Unix
Oracle 11.2.0.2
September 11, 2016, 06:08 PM
Waz
The most common reason I've found, is when there is a javascript error on loading the page and the function that clears the loading message never gets called.


Waz...

Prod:WebFOCUS 7.6.10/8.1.04Upgrade:WebFOCUS 8.2.07OS:LinuxOutputs:HTML, PDF, Excel, PPT
In Focus since 1984
Pity the lost knowledge of an old programmer!

September 12, 2016, 10:35 AM
eric.woerle
Waz,

I find that what you are describing only occurs at page load. FHCole is talking about when executing the report. Do you tend to have this problem with report execution as well in what you are describing?

At the end of the day, you are right. It probably comes down to a javascript error which prevents the function from completing and thus clearing the loading GIF. I guess the question is whether its an error in IBI's code or FHCole's.


Eric Woerle
8.1.05M Gen 913- Reporting Server Unix
8.1.05 Client Unix
Oracle 11.2.0.2
September 12, 2016, 05:39 PM
Waz
Some simple debugging is needed.

Step 1: Check for js errors
Step 2: Use the Browsers Developer Tools to see what is happening in the background


Waz...

Prod:WebFOCUS 7.6.10/8.1.04Upgrade:WebFOCUS 8.2.07OS:LinuxOutputs:HTML, PDF, Excel, PPT
In Focus since 1984
Pity the lost knowledge of an old programmer!

September 14, 2016, 01:53 PM
FHCole04
Many Thanks to Eric, his thought of changing the redirect fixed the issue.

Sorry that it took so long to respond.


WF 8.2.06 Windows/Linux
March 06, 2017, 12:44 PM
Geri
I have this exact issue. Where do you change the redirection settings in 8105 as mentioned by eric.woerle? I checked the "Designing a User Interface for a Web Application with HTML Composer" manual and do not see this.

Thank you,
Geri Gellman




Prod: WebFOCUS 7.7.05 OS:Linux; Upgrading to: WebFOCUS 8.1.05 OS:Windows; Outputs: HTML, PDF, Excel; Adapters: SAP, MySQL, Oracle incl Report Caster
March 06, 2017, 01:29 PM
MartinY
Administration/Administration Console/Configuration


WF versions : Prod 8.2.04M gen 33, Dev 8.2.04M gen 33, OS : Windows, DB : MSSQL, Outputs : HTML, Excel, PDF
In Focus since 2007
March 06, 2017, 01:45 PM
Geri
Thanks!




Prod: WebFOCUS 7.7.05 OS:Linux; Upgrading to: WebFOCUS 8.1.05 OS:Windows; Outputs: HTML, PDF, Excel; Adapters: SAP, MySQL, Oracle incl Report Caster
June 21, 2017, 04:20 PM
SRN
Martin Y,

Having the same issue in 8.1.04.
Could not find the Redirect settings under "Administration/Administration Console/Configuration". Please post some screen prints.
June 22, 2017, 07:48 AM
MartinY
Open the client then upper right (in the ribbon menu) select Administration then Administration Console/Configuration/Redirection Settings


WF versions : Prod 8.2.04M gen 33, Dev 8.2.04M gen 33, OS : Windows, DB : MSSQL, Outputs : HTML, Excel, PDF
In Focus since 2007
August 30, 2018, 05:06 PM
vaayu
For those of you still looking to customize the message spinner, look under WebFOCUS81\ibi_html\javaassist\composerloading.html

You can set a standard Text inside the SPAN's INNERHTML, We just removed the word "Please wait"

 <HTML>
<!-- Copyright 1996-2011 Information Builders, Inc. All rights reserved. -->
<BODY style="BACKGROUND-COLOR: #ffffff;"><DIV style="text-align:center; width:100%; height:100%;">
<IMG alt="loading_wait" id="image1" src="composerloader.gif" />
<SPAN style="FONT-FAMILY: Arial, Helvetica; HEIGHT: 20px; FONT-SIZE: 14pt;FONT-WEIGHT: bold; color:#1895BF;" id="text1" ></SPAN></DIV>
<SCRIPT type="text/javascript">
    var span1 = document.getElementById("text1");
    var image1 = document.getElementById("image1");
    if(span1 && image1)
    {
        var text = "Loading...";
        //if (parent.getTransString)
            //text = parent.getTransString(text);
        span1.innerHTML = text;
    }
</SCRIPT>
</BODY>

</HTML>