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Focal Point    Focal Point Forums  Hop To Forum Categories  WebFOCUS/FOCUS Forum on Focal Point     [CLOSED] Excel 2003 Template files will not open when connected via VPN

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[CLOSED] Excel 2003 Template files will not open when connected via VPN
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We have been utilizing Excel templates with Excel 2003 for a number of years. They work great, however, if working remotely, via VPN, trying to open a template document takes 10 minutes or longer...and may not open at all. Opening the file while in the office and directly connected to the network, everything works as normal.
As a test, I opened a template file, saved it after the macro ran, then sent to a remote user and they were able to open it just fine. They could not open the file when it was directly sent to them via Report Caster distribution list.
Has anyone else had this experience and possibly know of a fix?

This message has been edited. Last edited by: Kerry,


Susan
WebFOCUS 8.2.01m Windows 7, SQL, HTML, XLS, CSV, DB2
 
Posts: 10 | Location: US Bank | Registered: June 16, 2008Report This Post
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posted Hide Post
Hi Susan,

From our technicals: it sounds like you have multiple issues here, so the better channel for assistance would be to open a case with Customer Support Services. You may call 1-800-736-6130, or access online InfoResponse.

Cheers,

Kerry


Kerry Zhan
Focal Point Moderator
Information Builders, Inc.
 
Posts: 1948 | Location: New York | Registered: November 16, 2004Report This Post
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