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Focal Point    Focal Point Forums  Hop To Forum Categories  WebFOCUS/FOCUS Forum on Focal Point     [Solved] Salesforce adapter configuration issue - htconnect failed: 3 on Windows

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[Solved] Salesforce adapter configuration issue - htconnect failed: 3 on Windows
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Avatar
Silver Member
posted
Hello All,

I'm trying to configure Salesforce adapter in Data Migrator but getting the below error.

(FOC45435) Salesforce Request: htConnect failed : 3
(FOC45409) Error processing the request.
(FOC45408) Error logging into salesforce.com for user : XXXX@XXXX.com

I verified login credentials from IE connecting to "test.salesforce.com" and was successful and used Password+token as mentioned in the documentation. Not sure what's going wrong.

Any advice or directions to resolve this is much appreciated.

DM Version: 8.1M 32 bit
OS: Windows 64-bit
Adapter: salesforce.com
Salesforce URL: https://test.salesforce.com/services/Soap/u/37.0

This message has been edited. Last edited by: Avatar,


WebFOCUS 8
Windows, All Outputs
 
Posts: 38 | Registered: July 25, 2016Report This Post
BabakNYC
Virtuoso
posted Hide Post
Do you know if you have a proxy server? SFDC adapter uses SSL.


WebFOCUS 8206, Unix, Windows
 
Posts: 1853 | Location: New York City | Registered: December 30, 2015Report This Post
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Silver Member
posted Hide Post
Hello,

I'm not sure of that but I can log in (with IE) to test.salesforce.com from the same machine where DM server is running. If I have proxy, could that work?


WebFOCUS 8
Windows, All Outputs
 
Posts: 38 | Registered: July 25, 2016Report This Post
BabakNYC
Virtuoso
posted Hide Post
If you could track down someone in your tech team to let you know if you guys are using a proxy server, then you can let DM know the settings for it. You'll need Server Console access for that but the steps to set the proxy server setting at the Reporting Server level are:

1. Click the Workspace tab.
2. Right-click on the Workspace folder.
3. Select Settings followed by Miscellaneous Settings.
4. Enter the proxy server information.


WebFOCUS 8206, Unix, Windows
 
Posts: 1853 | Location: New York City | Registered: December 30, 2015Report This Post
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Silver Member
posted Hide Post
Hello,

I have provided proxy details for TCP but received the same error. But this time, very quickly right after I click on Test. Earlier, it took around 2 minutes to show this error.


WebFOCUS 8
Windows, All Outputs
 
Posts: 38 | Registered: July 25, 2016Report This Post
BabakNYC
Virtuoso
posted Hide Post
Have you tried https://login.salesforce.com/services/Soap/u/37.0 instead? That's what I'm using and I connect with no problem. However, I don't have a proxy server.


WebFOCUS 8206, Unix, Windows
 
Posts: 1853 | Location: New York City | Registered: December 30, 2015Report This Post
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Silver Member
posted Hide Post
Hello,

I'm trying to use Sandbox from test url and I don't have account to the one you mentioned.

Nonetheless, I tried with the below one and got the same error (with proxy on).


WebFOCUS 8
Windows, All Outputs
 
Posts: 38 | Registered: July 25, 2016Report This Post
dhagen
Virtuoso
posted Hide Post
Could this be TLS 1.1 issue?


"There is no limit to what you can achieve ... if you don’t care who gets the credit." Roger Abbott
 
Posts: 1102 | Location: Toronto, Ontario | Registered: May 26, 2004Report This Post
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Silver Member
posted Hide Post
Hello,

I found out that TLS1.1 issue with the SOQL adapter (Salesforce.com) and was using IWAF adapter to connect to Salesforce (test sandbox).

Now, I'm able to configure and I could see the connection successful on salesforce side (login history).

However, when I try to create synonym, it keeps running and I see the agent is running forever without the next dialogue box.

Any help here?


WebFOCUS 8
Windows, All Outputs
 
Posts: 38 | Registered: July 25, 2016Report This Post
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