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Master
posted
We have never had an issue creating new master files....Right Click New Synonym etc.

Twice in the past week after clicking: New then: Synonym we get a note that says:

Retrieving information from the WF/TEST/EDASEVRE server...
CANCEL / AGENTS


Then after a few seconds:
Failed to connect to /TEST/EDASEVRE. Either the release of the server is incompatible with the release of the client or a critical error occurred.

It happened last week and magically started working again. Rumor has it IT is making changes all across the network. Now it has happened again. No idea what the IT folks are doing but they seem stumped.

Anyone have any ideas?

This message has been edited. Last edited by: FP Mod Chuck,


WebFOCUS 8.
Windows, All Outputs
 
Posts: 541 | Registered: June 28, 2013Reply With QuoteReport This Post
Virtuoso
posted Hide Post
Robert

I suspect a network error accessing the tcp/ip port but have not seen that error before.


Thank you for using Focal Point!

Chuck Wolff - Focal Point Moderator
WebFOCUS 7x and 8x, Windows, Linux All output Formats
 
Posts: 1666 | Location: Customer Support | Registered: April 12, 2005Reply With QuoteReport This Post
Master
posted Hide Post
any elaboaration...we can create fexes, run them, create html, run it..just can't create master files...


WebFOCUS 8.
Windows, All Outputs
 
Posts: 541 | Registered: June 28, 2013Reply With QuoteReport This Post
Platinum Member
posted Hide Post
Robert,
I suggest you make sure the server connections in the Administration console are set up correctly. If IT changed the port or host maybe that's the issue? Good luck!


WebFOCUS 8.2.03
AppStudio, InfoAssist
Windows, All Outputs
 
Posts: 129 | Location: Indiana | Registered: December 05, 2017Reply With QuoteReport This Post
Expert
posted Hide Post
I've seen this when all the agents on thew reporting server are used up.

Could there have been increased usage ? or many long running queries ?


Waz...

Prod:WebFOCUS 7.6.10/8.1.04Upgrade:WebFOCUS 8.2.06OS:LinuxOutputs:HTML, PDF, Excel, PPT
In Focus since 1984
Know The Code

 
Posts: 6131 | Location: 33.8688° S, 151.2093° E | Registered: October 31, 2006Reply With QuoteReport This Post
Master
posted Hide Post
We have noticed that on occasion if we just let the pop up (Cancel/OK) sit for a time, the screen (New Synonym) eventually pops up..at least it did twice...does this tell us anything...?


WebFOCUS 8.
Windows, All Outputs
 
Posts: 541 | Registered: June 28, 2013Reply With QuoteReport This Post
Virtuoso
posted Hide Post
Robert

It tells me you need to open a case with techsupport...


Thank you for using Focal Point!

Chuck Wolff - Focal Point Moderator
WebFOCUS 7x and 8x, Windows, Linux All output Formats
 
Posts: 1666 | Location: Customer Support | Registered: April 12, 2005Reply With QuoteReport This Post
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