As of December 1, 2020, Focal Point is retired and repurposed as a reference repository. We value the wealth of knowledge that's been shared here over the years. You'll continue to have access to this treasure trove of knowledge, for search purposes only. Moving forward, myibi is our community platform to learn, share, and collaborate. We have the same Focal Point forum categories in myibi, so you can continue to have all new conversations there. If you need access to myibi, contact us at firstname.lastname@example.org and provide your corporate email address, company, and name.
I passed this to our technicals and was suggested that this doesn’t seem to clear on the problem explanation. So you may want open a case with Information Builders' Customer Support Services so that we can get all the information needed and help get the issue resolved. The phone number is 1-800-736-6130, or access online at InfoResponse.
Kerry Zhan Focal Point Moderator Information Builders, Inc.
Posts: 1948 | Location: New York | Registered: November 16, 2004