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[SOLVED by case] adobe question
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posted
Wondering if anyone has any information or can point me in the right direction. Two of our users are unable to view some of their webfocus reports after getting a new PC. They have reviewed all of their adobe settings from the old pc to the new pc and they say they are the same.

The reports that have been able to run successfully via adobe are basic reports that have selection criteria in the form of drop down list boxes. The reports they are not able to run have selection criteria that must be entered. This selection criteria must pass some validation via java script. When they click on the view icon, nothing happens (no error message, it just sits there)

Again, this is only happening for two users, one using Adobe Reader X version 10.1.1 and one using Adobe X Pro.

This message has been edited. Last edited by: Kerry,


Webfocus 7.7.2
Windows, HTML, PDF, and Excel
 
Posts: 18 | Registered: February 23, 2011Reply With QuoteReport This Post
Virtuoso
posted Hide Post
I would replace
ON TABLE PCHOLD
by
ON TABLE HOLD

and see if you do get an error message.


Daniel
In Focus since 1982
wf 8.202M/Win10/IIS/SSA - WrapApp Front End for WF

 
Posts: 1934 | Location: Tel Aviv, Israel | Registered: March 23, 2006Reply With QuoteReport This Post
Expert
posted Hide Post
What does the View Icon do, is it the submit button ?


Waz...

Prod:WebFOCUS 7.6.10/8.1.04Upgrade:WebFOCUS 8.2.06OS:LinuxOutputs:HTML, PDF, Excel, PPT
In Focus since 1984
Know The Code

 
Posts: 6118 | Location: 33.8688° S, 151.2093° E | Registered: October 31, 2006Reply With QuoteReport This Post
Member
posted Hide Post
The view button is the submit button that calls the fex file.

This problem is occuring in our production environment, so I don't have the flexibility to make any changes to the fex files at this time. Since this is only occuring for two users, we think it's related to their security settings on their PC and are in the process of investigating that now.


Webfocus 7.7.2
Windows, HTML, PDF, and Excel
 
Posts: 18 | Registered: February 23, 2011Reply With QuoteReport This Post
Expert
posted Hide Post
Are they the only ones that have Adobe X ?

What browser are they using ?


Waz...

Prod:WebFOCUS 7.6.10/8.1.04Upgrade:WebFOCUS 8.2.06OS:LinuxOutputs:HTML, PDF, Excel, PPT
In Focus since 1984
Know The Code

 
Posts: 6118 | Location: 33.8688° S, 151.2093° E | Registered: October 31, 2006Reply With QuoteReport This Post
Member
posted Hide Post
Sorry for the delayed response. We were told by an IBI consultant to change the caching behavior on the server side as follows:

1. Edit the configuration file httpd.conf located in
IBM HTTP Server Home Directory\Conf.

2. Add or uncomment the following lines:
LoadModule expires_module modules/mod_expires.so
LoadModule file_cache_module modules/mod_file_cache.so
LoadModule headers_module modules/mod_headers.so

3. Add the following line after mod_headers.so:
Header set cache-control "public"

We are in the process of testing this, but it appears to have resolved the problem.


Webfocus 7.7.2
Windows, HTML, PDF, and Excel
 
Posts: 18 | Registered: February 23, 2011Reply With QuoteReport This Post
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