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As of December 1, 2020, Focal Point is retired and repurposed as a reference repository. We value the wealth of knowledge that's been shared here over the years. You'll continue to have access to this treasure trove of knowledge, for search purposes only. Moving forward, myibi is our community platform to learn, share, and collaborate. We have the same Focal Point forum categories in myibi, so you can continue to have all new conversations there. If you need access to myibi, contact us at and provide your corporate email address, company, and name.

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Focal Point    Focal Point Forums  Hop To Forum Categories  WebFOCUS/FOCUS Forum on Focal Point     Information Builders Wins Top Customer Service Award - ABA

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Information Builders Wins Top Customer Service Award - ABA
**Information Builders Wins Top Customer Service Award in 8th Annual American Business Awards**

Dear Customers,

Information Builders is proud to announce that Stu Madison, Vice President of Corporate Technical Support Services, won the 2010 Stevie Award for "Customer Service Executive of the Year".

Stevie Awards were presented in more than 40 categories including Best Overall Company of the Year, Executive of the Year, and Corporate Social Responsibility Program of the Year. More than 2,700 entries from organizations of all sizes and in virtually every industry were submitted for consideration.

Press Release

Thank you for being an Information Builders Customer and making Focal Point a great forum. We take great pride in serving our customers.

Kathleen Butler
Customer Care and Communications Manager
Information Builders
Posts: 391 | Location: New York | Registered: September 20, 2006Report This Post
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Stu won a Stevie at the Marquis - congratulations!


Give me code, or give me retirement. In FOCUS since 1991

Production: WF 7.7.05M, Dev Studio, BID, MRE, WebSphere, DB2 / Test: WF 8.1.05M, App Studio, BI Portal, Report Caster, jQuery, HighCharts, Apache Tomcat, MS SQL Server
Posts: 10577 | Location: Toronto, Ontario, Canada | Registered: April 27, 2005Report This Post
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Congratulation to Stu, that's awesome news!

WebFOCUS 7.6.6/TomCat/Win2k3
Posts: 428 | Location: Springfield, MA | Registered: May 07, 2003Report This Post
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Congratulations Stu!

I have to agree that IBI has the best customer service of all the software vendors that I work with and this award is highly deserved. The only way this could happen is with the outstanding leadership that you display every day.

Thank you for all & keep up the good work!

WebFOCUS Production: UNIX 7.7.03M
WebFOCUS Test: UNIX EDASERVE 7.7.05 Client 8.0.01
Posts: 28 | Location: Connecticut USA | Registered: August 29, 2006Report This Post
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