As of December 1, 2020, Focal Point is retired and repurposed as a reference repository. We value the wealth of knowledge that's been shared here over the years. You'll continue to have access to this treasure trove of knowledge, for search purposes only. Moving forward, myibi is our community platform to learn, share, and collaborate. We have the same Focal Point forum categories in myibi, so you can continue to have all new conversations there. If you need access to myibi, contact us at firstname.lastname@example.org and provide your corporate email address, company, and name.
**Information Builders Wins Top Customer Service Award in 8th Annual American Business Awards**
Information Builders is proud to announce that Stu Madison, Vice President of Corporate Technical Support Services, won the 2010 Stevie Award for "Customer Service Executive of the Year".
Stevie Awards were presented in more than 40 categories including Best Overall Company of the Year, Executive of the Year, and Corporate Social Responsibility Program of the Year. More than 2,700 entries from organizations of all sizes and in virtually every industry were submitted for consideration.
I have to agree that IBI has the best customer service of all the software vendors that I work with and this award is highly deserved. The only way this could happen is with the outstanding leadership that you display every day.