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Focal Point    Focal Point Forums  Hop To Forum Categories  WebFOCUS/FOCUS Forum on Focal Point     [CLOSED] Deferred Status: Unable to see my outputs

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[CLOSED] Deferred Status: Unable to see my outputs
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ABT
Master
posted
This sounds like a bug somewhere, anyone run across this? Our users have their Dev Studio set up to log in with their personal IDs in the 'MR/Report Caster' and 'Data Servers' environments. When they run a job deferred and go to pick up the output (using the 'Deferred Status' icon in Dev Studio), the output occasionally shows:

Submitted by Server ID: E12345 Current ID is: ibiadm

(where ibiadm is our server/admin ID and E12345 is my ID -- defined in the places referenced above). Of course, the buttons (view, save, etc) are not present when this happens and the user cannot see their output. I have also tried to log on to the Managed Reporting Applet Interface (since it prompts for User ID) and get the same result. When I try to log on as the service ID (IBIADM), I don't see any entries in my list.

What am I doing wrong?

- ABT

This message has been edited. Last edited by: Kerry,


------------------------------------
WF Environment:
------------------------------------
Server/Client, ReportCaster, Dev Studio: 7.6.11
Resource Analyzer, Resource Governor, Library, Maintain, InfoAssist
OS: Windows Server 2003
Application/Web Server: Tomcat 5.5.25
Java: JDK 1.6.0_03
Authentication: LDAP, MRREALM Driver
Output: PDF, EXL2K, HTM

------------------------------------
Databases:
------------------------------------
Oracle 10g
DB2 (AS/400)
MSSQL Server 2005
Access/FoxPro
 
Posts: 561 | Registered: February 03, 2010Report This Post
Kerry
Expert
posted Hide Post
Hi ABT,

Per our technicals: this doesn’t sound like a bug. This issue occurs when there is either an environmental or configuration issue. For better assistance, please open a case with Customer Support Services so that it can be reviewed. You may either call at 1-800-736-6130, or access online at InfoResponse.

Cheers,

Kerry


Kerry Zhan
Focal Point Moderator
Information Builders, Inc.
 
Posts: 1948 | Location: New York | Registered: November 16, 2004Report This Post
Dave
Master
posted Hide Post
...I know this in an old post.

We've have the same problem.

A user submits deferred. Works fine.

But when a user starts again ( the next day ) it seems WF doesn't know who the user is. Only this message is shown:

quote:

Submitted by Server ID: [our generic DB-access user] Current ID is:


By the way : only for the jobs this user submitted are shown ( not all jobs by all users )


After the user manually runs a random report. Then returns to the "deffered status" screen it works fine.

Any clues?

This message has been edited. Last edited by: Dave,


_____________________
WF: 8.0.0.9 > going 8.2.0.5
 
Posts: 668 | Location: Veghel, The Netherlands | Registered: February 16, 2010Report This Post
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