I am trying to capture the code (EDA400008) or another generated when an agent is terminated based upon the Time limit threshold. At present it is just the fall thru label of Contact your Administrator with the DateTime as a Reference. If there is no "error" code for this where and how can I update the Error/Warning codes along with their respective display label.This message has been edited. Last edited by: FP Mod Chuck,
DC Tech Services Inc
This is definitely something you should open a case with techsupport for.
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Chuck Wolff - Focal Point Moderator
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