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Is this a 'Caster' situation or a 'mail server' situation? My FROM field in Caster seems to be able to take anything i want to put in it...like the usual 'firstname.lastname@example.org' or even 'George Clooney' without anything else. If i send to an external HOTMAIL, say, address, its comes thru fine. If i send to the internal or to some external with exchange server, it always comes thru as my name, the name of the sender on the network, not even the name of the MRE loggedin user, just the name of the network login. Networking and mail servers are beyond me. Is there anything i can do in Caster to force the 'FROM' name to persist across whatever forces of nature it encounters? Is it Friday yet??
In Focus since 1979///7706m/5 ;wintel 2008/64;OAM security; Oracle db, ///MRE/BID
Posts: 3811 | Location: Manhattan | Registered: October 28, 2003
That's interesting. Mine always comes through with what I put in the FROM, even on our internal email (which uses Exchange Server). However our WF Distribution Server is on UNIX, and so the email does not originate on Microsoft, but gets to the Exchange Server later.
I don't understand the system any better than that, unfortunatly.
I am referring to how the service starts under Windows. On the proprties of the service and logon tab. There is Local System Account and this Account radio buttons. I am not 100% sure but it is just a thought that I may make a difference.
Back in 2006 this issue was researched by ReportCaster programming under case 10062120. Programming worked with our internal computer services department and verified the FROM value is known as Display Name. The default in Microsoft Exchange Mail Servers is resolving the Display Name. Meaning it would be mappped to the internal information stored in LDAP (typically Active Directory on Windows) to what information they want to display vs. what was sent. I cannot provide the exact information on what the setting is as the information varies across versions of Exchange. At the time our computer services department provided the following links that we gave to the customer to provide to their email system administrators to review. http://support.microsoft.com/default.aspx?scid=kb;en-us;288635 http://support.microsoft.com/kb/174755/EN-US/ http://support.microsoft.com/default.aspx?scid=kb;en-us;242301 Hope this helps. (It is finally Friday!)
Susannah, Did you resolve this issue? I'm having a similar problem where I specify "DTNA Warranty Recovery" in the FROM field, along with a "NoReply@Daimler.com" in the REPLY TO field, but when the e-mail arrives it show the NoReply address and ignores the FROM field. It used to say "DTNA Warranty Recovery [NoReply@Daimler.com"]. I'm pretty sure it is something that changed in the email server.
WF 7.6.6, FOCUS 7.6.4, IBM MVS/TSO, Windows 2003 Server, DB2, MSSQL
Posts: 65 | Location: Chicago, IL | Registered: July 26, 2007