We have a case open with IBI status production down so this is a desperate call:
Has anybody had experience with the following message appearing when trying to open deferred jobs through the MRE:
"An HTTP 500 error has been returned when attempting to communicate with the WebFOCUS web components. The application server log contains information on why this error has occurred. Contact your WebFOCUS Administrator or Information Builders Customer Support Services for further assistance."
We cannot find any indication in ay log why this error occurs and there are several users getting righteously indignant. Any help would be greatly appreciated.
This is on Knowledge Base. Not sure if it would pertain to you.
Problem Detail Information
In WebFOCUS 5.2.x, some &DATE formats will yield an
HTTP 500 error has been returned when attempting to communicate
with the WebFOCUS web components
Using either DATE format
instead of prompting for the values as expected.
If Prompt For Parameters is unchecked, the values are received.
NOTE: This is an MRE only bug....does not reproduce from a launch page.
Thanks - we saw that one. However, it looks like the problem is a corrupted HTML file. Still researching but thanks for responding!
Sandy, I found this case and this solution:
The error message is related to the
stack size for the Java Virtual Machine, it ran out of memory.
There is an option to increase the stack size of the JVM and
it can be set as an environment variable.
i.e. JAVA_OPTS="-Xss8mb"; export JAVA_OPTS
If you can tell me the case number, I'll follow up with the Technical Service Rep here in Customer Support.
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