Focal Point
Techsupport trouble

This topic can be found at:
https://forums.informationbuilders.com/eve/forums/a/tpc/f/7971057331/m/5041032492

August 04, 2008, 01:45 PM
LEX-IA
Techsupport trouble
Hello all,

Quick question: I'm getting an error while searching on techsupport. Is anyone else getting an error?

http://techsupport.informationbuilders.com/completea


PROD: WebFOCUS 7.1.0 on Linux/Tomcat 5.5.12 (standalone)/Informix on AIX
TEST: WebFOCUS 7.1.3 on Linux/Tomcat 5.5.16 (standalone)/Informix on AIX
August 04, 2008, 02:05 PM
GinnyJakes
Yes. It looks like their server is down.


Ginny
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Prod: WF 7.7.01 Dev: WF 7.6.9-11
Admin, MRE,self-service; adapters: Teradata, DB2, Oracle, SQL Server, Essbase, ESRI, FlexEnable, Google
August 04, 2008, 02:06 PM
LEX-IA
Thanks/Merci Ginny


PROD: WebFOCUS 7.1.0 on Linux/Tomcat 5.5.12 (standalone)/Informix on AIX
TEST: WebFOCUS 7.1.3 on Linux/Tomcat 5.5.16 (standalone)/Informix on AIX
August 04, 2008, 03:04 PM
Kerry
Hi Lex, Ginny, and all,

FYI, we are experiencing some issues with the server. The support team has been working on this one. I will keep you all posted once everything is fixed. Sorry for the inconveniences. Smiler

Cheers,

Kerry


Kerry Zhan
Focal Point Moderator
Information Builders, Inc.
August 04, 2008, 03:57 PM
Kerry
Hi all,

FYI, techsupport.ibi.com should be up now. Please let us know if you still experience any difficulty, and sorry again for the inconvenience. Smiler

Cheers,

Kerry


Kerry Zhan
Focal Point Moderator
Information Builders, Inc.
August 05, 2008, 11:49 AM
Leah
IB actually sent out a message regarding the sytem having issues and being back. But it didn't come out in the focal point. Maybe it would be nice if they could, as not all persons get the support messages direct from IB.


Leah