Focal Point
[SOLVED] Managed Reporting Administration Hangs

This topic can be found at:
https://forums.informationbuilders.com/eve/forums/a/tpc/f/7971057331/m/539103852

October 05, 2009, 10:49 AM
<Vijaya_settu>
[SOLVED] Managed Reporting Administration Hangs
In our prod mechaine, we have 769 and Hotfix 3.When I try to create "New User Group" from Managed Reporting Administration. It is ruuning for 5 minutes ...but it did not get saved the "New User Group". Does any one see problem like this. I apprecite any thoughts or suggestion regarding this issue...

Thank you
Vijaya

This message has been edited. Last edited by: Kerry,
October 05, 2009, 02:16 PM
Francis Mariani
I am having trouble with User Administration because I upgraded Java to a version newer than what Information Builders requires. I downgraded Java with assistance from I.B. Tech Support and now I have a mess on my workstation!


Francis


Give me code, or give me retirement. In FOCUS since 1991

Production: WF 7.7.05M, Dev Studio, BID, MRE, WebSphere, DB2 / Test: WF 8.1.05M, App Studio, BI Portal, Report Caster, jQuery, HighCharts, Apache Tomcat, MS SQL Server
October 06, 2009, 07:20 AM
<Vijaya_settu>
As per IBI suggestion, recently,I also upgraded java 1.6.0_03 and applied Hot fix3. Now I am having this issue "when I try to create a "new user Groups" it hangs.... That time i need to reboot our server then only the user can able to login. I opened a case with IBI, they didn't come with any solution yet..
October 07, 2009, 10:08 AM
dlogan
You most likely are running into the following:

http://techsupport.information...om/sps/52382021.html


WF 71.x, 76.x, 7701, 8.0 Beta OS: Linux, Win2k3, Win2k, Win2k8, WinXP


October 09, 2009, 12:46 PM
<Vijaya_settu>
dlogan,
you suggestion was very helpul,it fixed our problem.Now I able to create new users.

Thank you
Vijaya