[CLOSED] Infoassist - No records - Agent Crashed Method.

Focal Point

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May 01, 2012, 01:18 PM

SteveGP

[CLOSED] Infoassist - No records - Agent Crashed Method.

Infoassist 7.7.03 Simple Infoassit with prompts against Oracle Data Base. When there is no data that corresponds to the prompt, we get "Unknown error occurred. Agent on reporting server EDASERVE may have crashed or request was halted by the operator. Please investigate reporting server log." Any ideas on how to stop this?
Thanks

This message has been edited. Last edited by: Kerry,

77.7.03,
Windows, All Outputs

May 07, 2012, 04:04 PM

Kerry

Hi Steve,

This sounds like a configuration issue, so please address it by a case with Customer Support Services. You may call 1-800-736-6130, or access online at InfoResponse.

Cheers,

Kerry

Kerry Zhan
Focal Point Moderator
Information Builders, Inc.