Focal Point
Report Caster Error Message: Server returned HTTP response code: 500

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August 26, 2004, 01:07 PM
S.J. Kadish
Report Caster Error Message: Server returned HTTP response code: 500
The message reads:

Server returned HTTP response code: 500 for URL http:/reporting.xxxxxx.com/rcaster/servlet/DSTRCServlet? (note: the question mark does appear). The message appears after opening up an MRE domain subfolder and trying to select a focexec.

This message appears when we try to add focexecs to Report Caster. We have submitted this case to InfoResponse but were wondering if any of the FOCUS faithful had encountered this along the way.

We recently upgraded from 4.3.5 to 5.2.4 to 5.2.6 and had not entered any new tasks in 5.2.6. We are have a Windows2003 operating system.

As best as we can tell those tasks entered before the upgrade to 5.2.6 are still in place and running per schedule.

Any help would be truly appreciated because we would like to schedule several jobs for off-prime hours. Thanks in advance.
August 27, 2004, 12:57 AM
Bob Jude Ferrante
Hi all--
We discontinued the PDA sync feature which used a partner product that's no longer viable. The market space never really materialized in time for this.

WebFOCUS is Blackberry friendly but the question is, is Blackberry PDF and XLS friendly?

If you email a PDF or XLS attachment to a Blackberry, it doesn't go straight from your mail server to the Blackberry. First it gets routed by a Blackberry email gateway somewhere... if you're subscribing through a service provider, it's Cingular or Verizon or TMobile or AT&T or whatever, otherwise there's a Blackberry email server at your corporate headquarters doing the work.

Blackberries do not have Acrobat or Excel on them. You can't read those file types on a Blackberry. So the Blackberry email server "transcodes" your attachments for reading on the Blackberry. That's why the output looks "funny."

I'd suggest sending plain text reports to the Blackberry. That's the format where you'll get the closest look to the way they look on your PC. The other formats will make the BEMS transcode them, and they'll never look the same. You can also try HTML email if your Blackberry is a later model (a "blueberry") equipped with a browser.

By the way, the Excel97 hold file format is really just HTML, plain and simple. That's why it has HTML codes. Using HTML was a way to solve the problem of getting formatted stuff into Excel without writing the binary excel format.

Hope this helps.

Bob