Over the next couple of weeks, we will be conducting personal interviews via conference calls with customers who would like to take a few minutes and share their opinions regarding WebFOCUS and/or the customer support services Information Builders provides.

A few of the suggested questions/topics of interest which may be discussed, are referenced at the bottom of this message.

If you are interested in participating and providing your insight regarding possible new/enhanced product features, or comments regarding WebFOCUS/support services please contact me at your earliest convenience.

Thank you.

Maryellen
maryellen_novak@ibi.com
Office Telephone - 212-736-4433, ext 3654
(or send a private message via Focal Point)

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Product-Related Topics
(1) How satisfied are you with WebFOCUS?

(2) How would you rate the end user�s satisfaction? What are some of their comments regarding the product?

(3) What are the top 3 features you like most about WebFOCUS?

(4) What are 3 features you would like to see changed or improved upon?

(5) What features would you like to see enhanced and/or developed?

(6) Compared to other BI tools, how satisfied are you with WF? Compare and contrast WF with other BI products.

Service-Related Topics
(1) How satisfied are you with the level of customer service?

(2) Do you find our representatives to be knowledgeable?

(3) How satisfied are you with the time it takes to have a question/issued acknowledged?

(4) How satisfied are you with the time it takes to have your questions answered?

(5) Do you feel that you are a valued customer of Information Builders? If so why? If not why?

(6) How can we improve upon our service?