Focal Point
[SOLVED] biuc01 - server crash error for BYTOC reports

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September 30, 2008, 09:27 AM
arvind
[SOLVED] biuc01 - server crash error for BYTOC reports
hi friends ,

I am indebted to you all.. Now My situation ,

We have 43 excel reports .

Out of these 2 are AD-HOC and 41 are scheduled reports.

Out of the scheduled reports , 19 are big excel reports. Data may span across multiple Tabs in these reports.

We are writing SQLs in all the 43 reports using SQLOUT statements.

Now , my problem is in all the BYTOC reports , whenever the underlying query in the report is fetching zero records , I am getting the following error.

Unknown error occurred.
Agent on reporting server BIUC01 may have crashed.
Please investigate reporting server log.

ERROR:

I am not getting this error for reports which are not BYTOC. I am getting the normal message.

0 NUMBER OF RECORDS IN TABLE= 0 LINES= 0

Before taking this to the Webfocus Admin , Can anyone figure this out ??

Any help will be highly appreciated..

Thank you very much

This message has been edited. Last edited by: Kerry,


WebFOCUS 714
Windows XP
Output: HTML,PDF,Excel
October 01, 2008, 09:52 AM
linus
Try setting emptyreport = on in the top of your fex.
 SET EMPTYREPORT = ON 



WF 7.7.05
HP-UX - Reporting Server, Windows 2008 - Client, MSSQL 2008, FOCUS Databases, Flat Files
HTML, Excel, PDF
October 01, 2008, 10:45 AM
<JG>
Sorry guys It's a known bug in releases prior to 7.1.6
October 03, 2008, 01:48 AM
arvind
hi jack and linus ,

Thanks a lot for your replies...

Hmmmm , so the only way to get rid of this is to upgrade WF to 7.1.6??

Thank you


WebFOCUS 714
Windows XP
Output: HTML,PDF,Excel
October 03, 2008, 02:08 AM
<JG>
As far as I know there is no work around so an upgrade is the only option.

However you may not need to do a full upgrade.

Dependant on if it is the WebFocus server or the caster that is actually responsible
(sounds like server as the agent is crashing) you may be able to get away with just
upgrading the WebFocus server to 7.1.6 and keep your client and caster at 7.1.4.
(quite a normal practice to fix specific bugs)

Try it in the dev environment first, It's very simple and will have minimum impact.
October 03, 2008, 02:10 AM
arvind
thanks a lot jack ,

i owe you one..

Regards

aravindan


WebFOCUS 714
Windows XP
Output: HTML,PDF,Excel
October 03, 2008, 02:42 AM
Tony A
Arvind,

JG is not Jack!

T
October 03, 2008, 03:34 AM
<JG>
Quite right Tony,

My wife has oft called me by many differnt names but Jack is not one of them
October 03, 2008, 06:19 AM
arvind
oops ,

Big Grin i thought JG stands for Jack Gross..

my mistake...

regards

Aravindan


WebFOCUS 714
Windows XP
Output: HTML,PDF,Excel