Focal Point
PDF Painter

This topic can be found at:
https://forums.informationbuilders.com/eve/forums/a/tpc/f/7971057331/m/7461050402

December 29, 2006, 03:36 PM
Prarie
PDF Painter
Has anyone successfully used the PDF Painter to import an existing Graph or Report? I get an Agent Crash...everytime I try...with no helpful info to go with it.


In Focus since 1993. WebFOCUS 7.7.03 Win 2003
January 05, 2007, 01:56 PM
Kerry
Hi Prarie,

Has this issue been resolved?

One of our internal resources reviewed this topic and realized that we cannot simply reproduce the issue. This will require more information, such as screen-shots and traces. So the better channel for assistance will be to open a case with Information Builders' Customer Support Services. To open a case, you may either call at 1-800-736-6130, or access the online system InfoResponse at http://techsupport.ibi.com. Here is a list of information to be ready when you call: http://techsupport.ibi.com/before_you_call.jsp.

Hope this helps. Smiler

Cheers,

Kerry


Kerry Zhan
Focal Point Moderator
Information Builders, Inc.
January 05, 2007, 02:14 PM
Prarie
I did it the old fashioned way...just wondering if anyone else had the issue...I'll try and get together some examples and open a case.


In Focus since 1993. WebFOCUS 7.7.03 Win 2003
February 01, 2007, 10:43 AM
Leah
I started thread again, was working on trying to use the import procedure and created the crash. If I used run existing which generates the -include statements, I crash or get the graph but not a readable report. Also have issues getting a parameter passed. before that.


Leah
February 01, 2007, 01:54 PM
Prarie
Thanks...I see it was just not me. I still haven't had time to get a good example to open a case...like with the Car file.


In Focus since 1993. WebFOCUS 7.7.03 Win 2003