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PDF Painter
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Virtuoso
posted
Has anyone successfully used the PDF Painter to import an existing Graph or Report? I get an Agent Crash...everytime I try...with no helpful info to go with it.


In Focus since 1993. WebFOCUS 7.7.03 Win 2003
 
Posts: 1903 | Location: San Antonio | Registered: February 28, 2005Reply With QuoteReport This Post
Expert
posted Hide Post
Hi Prarie,

Has this issue been resolved?

One of our internal resources reviewed this topic and realized that we cannot simply reproduce the issue. This will require more information, such as screen-shots and traces. So the better channel for assistance will be to open a case with Information Builders' Customer Support Services. To open a case, you may either call at 1-800-736-6130, or access the online system InfoResponse at http://techsupport.ibi.com. Here is a list of information to be ready when you call: http://techsupport.ibi.com/before_you_call.jsp.

Hope this helps. Smiler

Cheers,

Kerry


Kerry Zhan
Focal Point Moderator
Information Builders, Inc.
 
Posts: 1950 | Location: New York | Registered: November 16, 2004Reply With QuoteReport This Post
Virtuoso
posted Hide Post
I did it the old fashioned way...just wondering if anyone else had the issue...I'll try and get together some examples and open a case.


In Focus since 1993. WebFOCUS 7.7.03 Win 2003
 
Posts: 1903 | Location: San Antonio | Registered: February 28, 2005Reply With QuoteReport This Post
Virtuoso
posted Hide Post
I started thread again, was working on trying to use the import procedure and created the crash. If I used run existing which generates the -include statements, I crash or get the graph but not a readable report. Also have issues getting a parameter passed. before that.


Leah
 
Posts: 1317 | Location: Council Bluffs, IA | Registered: May 24, 2004Reply With QuoteReport This Post
Virtuoso
posted Hide Post
Thanks...I see it was just not me. I still haven't had time to get a good example to open a case...like with the Car file.


In Focus since 1993. WebFOCUS 7.7.03 Win 2003
 
Posts: 1903 | Location: San Antonio | Registered: February 28, 2005Reply With QuoteReport This Post
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