Focal Point
[CLOSED] Is there a quota on the number of cases you can open in a day?

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http://forums.informationbuilders.com/eve/forums/a/tpc/f/7971057331/m/7727004196

July 03, 2019, 05:28 PM
Hallway
[CLOSED] Is there a quota on the number of cases you can open in a day?
I just submitted my 3rd case for the day and get this?

This message has been edited. Last edited by: FP Mod Chuck,


Hallway
WF(Prod):8202M
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OS/Platform:Win 10
Outputs:All
July 03, 2019, 05:37 PM
Waz
Not that I am aware of, have created several in a day before, no issues.

Perhaps its a back end issue or perhaps just the internet ??


Waz...

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July 04, 2019, 12:59 PM
FP Mod Chuck
Hallway

No there is definitely no limit, the system must have had a hiccup...


Thank you for using Focal Point!

Chuck Wolff - Focal Point Moderator
WebFOCUS 7x and 8x, Windows, Linux All output Formats
July 05, 2019, 09:30 AM
John_Edwards
There's an obvious question here that no one has asked . . .

. . . how the heck many did you open before you got this, that you thought you might have opened too many???



July 08, 2019, 07:57 AM
dhagen
That has happened to me quite a bit over that last 10 months or so. If I had to put a number to it, I would guess 25% of the time. I opened an internal case to look into it, but at the time we were unable to reproduce it.

I've just adapted to it. If I get a failure like this, I just call up and open the case over the phone ... like the good old days.

I've never had an issue updating a case, just opening it.


"There is no limit to what you can achieve ... if you don’t care who gets the credit." Roger Abbott
July 08, 2019, 01:36 PM
Hallway
I just had the error show up again today, but then moments later I got the case created email. #cuzIBI


Hallway
WF(Prod):8202M
WF(Test):8202M
OS/Platform:Win 10
Outputs:All
July 08, 2019, 01:46 PM
Doug
Yeah John, I just saw this and that was, actually, my first thought... Things aren't so difficult that may case need to be opened... There are so many answers out there before taking it to 'The Next Level' of IRL... Don't ya think?
quote:
There's an obvious question here that no one has asked . . .
. . . how the heck many did you open before you got this, that you thought you might have opened too many???





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July 08, 2019, 01:53 PM
Hallway
quote:
Originally posted by John_Edwards:
There's an obvious question here that no one has asked . . .

. . . how the heck many did you open before you got this, that you thought you might have opened too many???


As I mentioned in the op, it was my 3rd of the day.


Hallway
WF(Prod):8202M
WF(Test):8202M
OS/Platform:Win 10
Outputs:All
July 08, 2019, 02:05 PM
Hallway
quote:
Originally posted by Doug:
Yeah John, I just saw this and that was, actually, my first thought... Things aren't so difficult that may case need to be opened... There are so many answers out there before taking it to 'The Next Level' of Things aren't so difficult that may case need to be opened...... Don't ya think?


Doug,

Two questions:


Personally, I would rather figure it out on my own, than wait for a couple of days for support to respond. However, IBI has made their errors so vague now that it is next to impossible to debug anything without opening a case.

How would you tackle this error?

Reporting Server Error
Reporting Server Error Error:Server console error.


Hallway
WF(Prod):8202M
WF(Test):8202M
OS/Platform:Win 10
Outputs:All
July 09, 2019, 05:37 PM
FP Mod Chuck
Hallway

I found a couple of instances of this error on the techsupport site. One solution was to re-boot the machine where the reporting server was running. Stopping and starting the server did not resolve it.


Thank you for using Focal Point!

Chuck Wolff - Focal Point Moderator
WebFOCUS 7x and 8x, Windows, Linux All output Formats
July 09, 2019, 05:51 PM
Doug
From Hallway: Please explain this sentence. I don't understand:
Question: "Things aren't so difficult that may case need to be opened..."
Reply, rephrased: "Things aren't so difficult that that many cases need to be opened..."

Question: "What does 'IRL' mean?"
Reply: In Real Life... Really: "Info Response Live" ~ But, you knew that, Right?

This message has been edited. Last edited by: Doug,
July 09, 2019, 05:57 PM
Doug
From Hallway: How would you tackle this error?
Reporting Server Error
Reporting Server Error Error:Server console error.

I'd start off with my colleagues and check here at Focal Point... Then onto IRL...
July 17, 2019, 03:43 PM
Hallway
quote:
Originally posted by Doug:
From Hallway: How would you tackle this error?
Reporting Server Error
Reporting Server Error Error:Server console error.

I'd start off with my colleagues and check here at Focal Point... Then onto IRL...


And then the response will be "Open a case" I'm just saving some steps Wink

I think that I found out what the issue is. If you add an additional contact when creating the ticket, I get the error. When just creating a ticket and the adding another post to include my manager's email, it doesn't seem to happen. [IBI Work Around #9,578,123]


Hallway
WF(Prod):8202M
WF(Test):8202M
OS/Platform:Win 10
Outputs:All