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Focal Point    Focal Point Forums  Hop To Forum Categories  WebFOCUS/FOCUS Forum on Focal Point     [SOLVED]ReportCaster Error after 7.7.03 upgrade

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[SOLVED]ReportCaster Error after 7.7.03 upgrade
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Member
posted
Has anyone encountered an
"unable to distribute to emalladdress
IOException while sending message " from ReportCaster after upgrading to 7.7.03? Better yet, does anyone know of a resolution.

This message has been edited. Last edited by: James at WI,


Release 7.7.03,
Windows platform,
Excel, PDF, HTML,Active Reports, Active/Flex,
 
Posts: 25 | Location: Michigan, USA | Registered: May 09, 2008Report This Post
Master
posted Hide Post
Have you defined your SMTP info?

Here it is in 7.6.11:
ReportCaster Server Configuration
> General Tab
> Email Delivery

-ABT


------------------------------------
WF Environment:
------------------------------------
Server/Client, ReportCaster, Dev Studio: 7.6.11
Resource Analyzer, Resource Governor, Library, Maintain, InfoAssist
OS: Windows Server 2003
Application/Web Server: Tomcat 5.5.25
Java: JDK 1.6.0_03
Authentication: LDAP, MRREALM Driver
Output: PDF, EXL2K, HTM

------------------------------------
Databases:
------------------------------------
Oracle 10g
DB2 (AS/400)
MSSQL Server 2005
Access/FoxPro
 
Posts: 561 | Registered: February 03, 2010Report This Post
Guru
posted Hide Post
Try this:

Rename these files
activation-1.1.1.jar and mail-1.4.2.jar (NOTE: actual names may have
been different on site) and rename copies to activation.jar and mail.jar.

I just had this issue as well. Thanks to Partner Intelligence working with IBI and other clients to resolve the issue.


WebFOCUS 8.1.05
 
Posts: 496 | Registered: January 04, 2008Report This Post
Member
posted Hide Post
I did check the config file and the SMTP setup is correct.


Where are these .jar files located? I do not find them on my server.


Release 7.7.03,
Windows platform,
Excel, PDF, HTML,Active Reports, Active/Flex,
 
Posts: 25 | Location: Michigan, USA | Registered: May 09, 2008Report This Post
Member
posted Hide Post
Found and renamed the files. That resolved the issue. Thank you.


Release 7.7.03,
Windows platform,
Excel, PDF, HTML,Active Reports, Active/Flex,
 
Posts: 25 | Location: Michigan, USA | Registered: May 09, 2008Report This Post
Silver Member
posted Hide Post
This issue with Email distribution is a problem with the Distribution Server running on Windows as a service. After an upgrade to release 7703 the ReportCaster Distribution Server Windows Service needs to be re-installed. This step is being added to the 7703 installation program. If you have already upgraded to release 7703 contact IBI Customer Support for instructions on how to re-install the service.


WebFOCUS All Releases
 
Posts: 45 | Location: NYC | Registered: September 21, 2007Report This Post
Member
posted Hide Post
Received and completed the instructions from Customer Support. Everything is working. Thanks


Release 7.7.03,
Windows platform,
Excel, PDF, HTML,Active Reports, Active/Flex,
 
Posts: 25 | Location: Michigan, USA | Registered: May 09, 2008Report This Post
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