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[CLOSED] ERROR: ncjInit failed. failed to connect to java server: JSS JSCOM
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Member
posted
Hi,
I'm facing this error sometimes:

: ERROR: ncjInit failed. failed to connect to java server: JSS
: . JSCOM3 listener may be down - see edaprint.log for details.

Analysing the edparint.log I have several java OutOfMemory Exceptions.

My issue is what could cause this and what could I do to overcome this problem, since this leads to the application being unavailable.

I have one Agent in the Java services with Maximun heap size set to 512 MB, one thing I found strange is the low amount of memory free of this agent: is about 15-30 MB. If I create more agents all the request are treated by the first.

Has anyone faced this problem, what have you done to aliviate this?

Regards.
A.S.

This message has been edited. Last edited by: <Kathryn Henning>,


7706M
AIX 7.1
HTML
 
Posts: 22 | Location: Portugal | Registered: May 07, 2015Reply With QuoteReport This Post
Guru
posted Hide Post
Hi as2010,

I am following up with you regarding this issue. If you have not already can you open a case at IBI Techsupport and upload the log files to review with the TSR?

There might be a bit more to review then what we can handle in this forum.

If you have opened a case please let us know and provide the resolution.

Thank you for participating in the Focal Point Forum.

Kindest regards,
Tamra Colangelo
Focal Point Moderator
Information Builders Inc.

This message has been edited. Last edited by: Tamra,


WebFOCUS 8x - BI Portal, Developer Studio, App Studio, Excel, PDF, Active Formats and HTML5
 
Posts: 487 | Location: Toronto | Registered: June 23, 2009Reply With QuoteReport This Post
Platinum Member
posted Hide Post
Did this ever get resolved? I know it's an old post, but we're getting this error now too. Did a full restart, and then it came back shortly after.



Prod: 8.1.0.4, Dev/App Studio: 8.1.0.4 Dev:App Studio, Dev Studio 8.1.0.4 OS:Windows 7 Output:AHTML, Excel 2007

The life of a designer is a life of fight against the ugliness.
 
Posts: 137 | Location: North Carolina | Registered: August 10, 2012Reply With QuoteReport This Post
Virtuoso
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J Hines

Look in the edaprint.log. If you are using the reporting server on you local machine App Studio is looking for a 32 bit version of Java on your machine. If this it the reporting server on your server machine it is looking for the 64 bit version of java. See if there is a environment variable JDK_HOME or JAVA_HOME pointing to a valid directory where the jvm.dll exists.


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Chuck Wolff - Focal Point Moderator
WebFOCUS 7x and 8x, Windows, Linux All output Formats
 
Posts: 1664 | Location: Customer Support | Registered: April 12, 2005Reply With QuoteReport This Post
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