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Focal Point    Focal Point Forums  Hop To Forum Categories  WebFOCUS/FOCUS Forum on Focal Point     [CLOSED] (RC Console) Periodic Error: Unable to communicate with Distribution Server

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[CLOSED] (RC Console) Periodic Error: Unable to communicate with Distribution Server
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ABT
Master
posted
I am having a periodic error when viewing the ReportCaster 'Job Status' tab in the ReportCaster console (http://server:8080/rcaster/console/RCHConsole.jsp?IBIRC_language=en_US).

Occasionally, the center pane will go blank and include only the following:
"Unable to communicate with the Distribution Server to obtain configuration information. Please confirm that the Distribution Server is started and that the values of the Distribution Server host and port are correct. " My review of the Distribution Server window (we run the command line option) does not indicate any messages/errors.

Again, this is only periodically occurring and does not seem to be affected by any configuration error (as indicated here: http://techsupport.information...bf/wbf_dia_156.html). I have been through all of the checks to be sure, but the premise of a configuration error does not fit with an intermittent error.

Ideas?
- ABT

This message has been edited. Last edited by: Kerry,


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WF Environment:
------------------------------------
Server/Client, ReportCaster, Dev Studio: 7.6.11
Resource Analyzer, Resource Governor, Library, Maintain, InfoAssist
OS: Windows Server 2003
Application/Web Server: Tomcat 5.5.25
Java: JDK 1.6.0_03
Authentication: LDAP, MRREALM Driver
Output: PDF, EXL2K, HTM

------------------------------------
Databases:
------------------------------------
Oracle 10g
DB2 (AS/400)
MSSQL Server 2005
Access/FoxPro
 
Posts: 561 | Registered: February 03, 2010Report This Post
Kerry
Expert
posted Hide Post
Hi ABT,

I checked with our technicals and was suggested that you should open a case with Customer Support Services for assistance. Please call at 1-800-736-6130, or access online at InfoResponse.

Cheers,

Kerry


Kerry Zhan
Focal Point Moderator
Information Builders, Inc.
 
Posts: 1948 | Location: New York | Registered: November 16, 2004Report This Post
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