Focal Point Banner


As of December 1, 2020, Focal Point is retired and repurposed as a reference repository. We value the wealth of knowledge that's been shared here over the years. You'll continue to have access to this treasure trove of knowledge, for search purposes only.

Join the TIBCO Community
TIBCO Community is a collaborative space for users to share knowledge and support one another in making the best use of TIBCO products and services. There are several TIBCO WebFOCUS resources in the community.

  • From the Home page, select Predict: WebFOCUS to view articles, questions, and trending articles.
  • Select Products from the top navigation bar, scroll, and then select the TIBCO WebFOCUS product page to view product overview, articles, and discussions.
  • Request access to the private WebFOCUS User Group (login required) to network with fellow members.

Former myibi community members should have received an email on 8/3/22 to activate their user accounts to join the community. Check your Spam folder for the email. Please get in touch with us at community@tibco.com for further assistance. Reference the community FAQ to learn more about the community.


Focal Point    Focal Point Forums  Hop To Forum Categories  WebFOCUS/FOCUS Forum on Focal Point     [CLOSED] Compound Excel not being sent out through Report Caster

Read-Only Read-Only Topic
Go
Search
Notify
Tools
[CLOSED] Compound Excel not being sent out through Report Caster
 Login/Join
 
Joey Sandoval
Gold member
posted
We have a compound excel report that does not always get generated by reportcaster. There are no errors generated in the log, but the email never reaches the user. We are having to manually run the report in Dev studio and email the report to the user.

We do not think our internal email security is blocking the email The attachment averages about 4~5 MB in size and has 12 tabs with no graphs.

Does anyone know what may be causing this issue? Are there size limitations in Reportcaster for compound excel attachments?

Thank you

This message has been edited. Last edited by: Kerry,



Prod/Dev: WebFOCUS 8.0.08 on Windows Server 2008/Tomcat , WebFOCUS DevStudio 8.0.08 on Windows 7 Pro

 
Posts: 94 | Location: Austin, TX | Registered: August 08, 2012Report This Post
FrankDutch
Virtuoso
posted Hide Post
Does the log file say the report is send and if so is the email address a correct formatted one, you can send the report to.
Maybe the mail folder of the receiver is full.




Frank
prod: WF 7.6.10 platform Windows,
databases: msSQL2000, msSQL2005, RMS, Oracle, Sybase,IE7
test: WF 7.6.10 on the same platform and databases,IE7

 
Posts: 2387 | Location: Amsterdam, the Netherlands | Registered: December 03, 2006Report This Post
Joey Sandoval
Gold member
posted Hide Post
Yes the log file says the report is distributed as normal. The mailbox of the recipient is not full.

We've added ourselves to the dist list and have not received the report either.



Prod/Dev: WebFOCUS 8.0.08 on Windows Server 2008/Tomcat , WebFOCUS DevStudio 8.0.08 on Windows 7 Pro

 
Posts: 94 | Location: Austin, TX | Registered: August 08, 2012Report This Post
eric.woerle
Master
posted Hide Post
Joey,

I had run into a similar issue in the past, and in my case there had been a change in our SMTP rules blocking files of a certain size like one of your possibilities. To trouble shoot the issue I worked with our team that was in charge of email. They were able to trace the file on the SMTP server to verify it was being sent and saw the SMTP error there. Maybe someone that deals with the SMTP server in your company can do the same.

Eric


Eric Woerle
8.1.05M Gen 913- Reporting Server Unix
8.1.05 Client Unix
Oracle 11.2.0.2
 
Posts: 750 | Location: Warrenville, IL | Registered: January 08, 2013Report This Post
  Powered by Social Strata  

Read-Only Read-Only Topic

Focal Point    Focal Point Forums  Hop To Forum Categories  WebFOCUS/FOCUS Forum on Focal Point     [CLOSED] Compound Excel not being sent out through Report Caster

Copyright © 1996-2020 Information Builders