Dear Focal Pointers,

Thank you to all of the experts, virtouso's, and masters and especially Mickey Grackin who pretty much wrote this post!

In an effort to help communicate better we would like to suggest that everyone begin to use the following subject title keywords when appropriate. The keywords are designed to help all Focal Pointers communicate and find information a little easier.

Keywords:
[SOLVED]
[CODE]
[WORKAROUND]

When used, each of these keywords should be placed as the first word in the subject title for the discussion thread. Here is the intended use for each one and when it should be placed in the subject title.

Definations:
[SOLVED] – This should be placed in the subject title when a solution to the question has been posted in the thread. There are many great discussions and solutions on Focal Point. Using this keyword will help communicate to everyone when a solution has been received. This will also be helpful in the future for new Focal Point members when they are searching for answers to questions they have. If this keyword appears in the subject title they will know there is a solution in the thread.

[CODE] – This should be placed in the subject title when the information in the post is not a question but rather is a piece of code that may be helpful to other Focal Point members. This will communicate that there is not a question in the thread that needs to be answered.

[WORKAROUND] – This should be placed in the subject title when the information in the post is a workaround solution to a specific issue. This is similar to using the [CODE] keyword but is very specific to a particular issue.

The Focal Point member who starts the thread is the only person other than the Focal Point administrators (Kerry Zhan and Kathleen Butler) who can change the subject title. The [CODE] and [WORKAROUND] keywords by the nature of their usage would be placed in the subject title when the thread is first started.
However, the [SOLVED] keyword will be placed in the subject title AFTER there has been discussion and a solution posted for the thread.
To add this keyword to the subject title the member who began the thread should go to the very first post that they started the thread with and then edit it. The subject title may only be changed by editing the very first post in the thread.


With that said we are open to any additional suggestions or comments. If anyone has other keyword suggestions, please reply your suggestions to the post or send them to me via private message or email Kathleen_Butler@ibi.com. Please provide me with an explanation of when to use it.

Cheers,
Kathleen Butler
Customer Care and Communications Manager
Kerry Zhan
Focal Point Moderator

How do I mark an issue as [SOLVED] ?

I've noticed that some do this, but didn't know how, although I'd like to do that.
Thanks

If you go to the Orginal post that you started there will be a little yellow square icon at the right bottom of your post and looks like a pencil eraser( I could be wrong about what it is supposed to be)click on that and you can change your original Title by adding the Tag words.

The originator of the thread must go to the original post to "Close Topic" (under "Options")as [SOLVED].

Thanks - nice touch !

This message has been edited. Last edited by: Charlz,

Prarie,

I used the "edit" button that is available on all posts in the the thread.
I found "Close Topic" under "Options" only for the first post in the thread.

I didn't use that because I wanted to hear other comments and didn't want to "close the door" on them.

However, "Close Topic" doesn't prevent anyone else from commenting, or even providing a better solution, so it doesn't really "Close" the topic, so that's good.

Thanks for the 'heads up' on that.