Focal Point Banner
Community Center Education Summit Technical Support User Groups
Let's Get Social!

Facebook Twitter LinkedIn YouTube
Focal Point    Focal Point Forums  Hop To Forum Categories  WebFOCUS/FOCUS Forum on Focal Point     [CLOSED] Crashed agents in 7.7.03
Go
New
Search
Notify
Tools
Reply
  
[CLOSED] Crashed agents in 7.7.03
 Login/Join
 
Gold member
posted
We recently upgraded to 7.7.03. I've been receiving complaints from one user in particular that their reports are crashing more frequently than they did in 7.6.5. It's not happening to everyone, so I'm wondering if this is a code issue. Could it be a server issue with not enough resources? Has anyone else experienced this, and can you share what your solution?

This message has been edited. Last edited by: Leanne Wood,


WebFOCUS 8.2.02M, App Studio 8.2.02M
Windows 2012 Server, Excel
 
Posts: 56 | Location: Massachusetts, USA | Registered: March 25, 2011Reply With QuoteReport This Post
Virtuoso
posted Hide Post
With every new release we get "code tightening"...things that used to make it by in an old release are now failing. You will have to take a look at their reports and determine what is making it crash and see if you can find a common thing...
 
Posts: 1903 | Location: San Antonio | Registered: February 28, 2005Reply With QuoteReport This Post
Gold member
posted Hide Post
thank you. So, just to be clear, is it safe to assume it's a code issue rather than a server issue?


WebFOCUS 8.2.02M, App Studio 8.2.02M
Windows 2012 Server, Excel
 
Posts: 56 | Location: Massachusetts, USA | Registered: March 25, 2011Reply With QuoteReport This Post
Virtuoso
posted Hide Post
If it's only with one person and just some reports probably. But not to say there could be an issue, but I've found 7.7.03 to be a pretty stable release.
 
Posts: 1903 | Location: San Antonio | Registered: February 28, 2005Reply With QuoteReport This Post
Gold member
posted Hide Post
thanks again, Prarie. There have been a few other crashed agents here and there, but this user seems to have issues with one report in particular. Sometimes it runs, sometimes it crashes.


WebFOCUS 8.2.02M, App Studio 8.2.02M
Windows 2012 Server, Excel
 
Posts: 56 | Location: Massachusetts, USA | Registered: March 25, 2011Reply With QuoteReport This Post
Master
posted Hide Post
Check the IF condition on the DEFINE section. All the IF condition should have ELSE. If it didn't have then you will see the Agent Crash error.


WFConsultant

WF 8105M on Win7/Tomcat
 
Posts: 780 | Location: Florida | Registered: January 09, 2005Reply With QuoteReport This Post
Member
posted Hide Post
One of the area I have seen to be particularely sensitive in 77x is producing PDF with embedded graphs. If for any reason a component of a COMPOUND PDF is missing (things as simple as a chart as no data) then producing the PDF tend to crash !
 
Posts: 11 | Location: Information Builders France | Registered: May 22, 2003Reply With QuoteReport This Post
Gold member
posted Hide Post
thank you all for your replies, they were all very helpful. We will continue to work on the issue with this user.

Leanne Wood


WebFOCUS 8.2.02M, App Studio 8.2.02M
Windows 2012 Server, Excel
 
Posts: 56 | Location: Massachusetts, USA | Registered: March 25, 2011Reply With QuoteReport This Post
  Powered by Social Strata  
 

Focal Point    Focal Point Forums  Hop To Forum Categories  WebFOCUS/FOCUS Forum on Focal Point     [CLOSED] Crashed agents in 7.7.03

Copyright © 1996-2018 Information Builders, leaders in enterprise business intelligence.