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[SOLVED] Unknown error - Agent on reporting server EDASERVE may have crashed
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Guru
posted
I have a report that works just fine in my development environment;however, when I run it in my production, I get following error. Has anyone seen this error before? Development and production servers have been configured identically.

error"Unknown error occurred. Agent on reporting server EDASERVE may have crashed. Please investigate reporting server log. "

  
JOIN
INNER STAGE_BILLING_POS.STAGE_BILLING_POS.SCHOOLID
AND STAGE_BILLING_POS.STAGE_BILLING_POS.RESPONSIBLEPARTYID IN STAGE_BILLING_POS
TO UNIQUE DIM_THIRDPARTY.DIM_THIRDPARTY.SCHOOLID
AND DIM_THIRDPARTY.DIM_THIRDPARTY.THIRDPARTYID IN DIM_THIRDPARTY TAG J0 AS J0
END
JOIN
INNER STAGE_BILLING_POS.STAGE_BILLING_POS.SCHOOLID
AND STAGE_BILLING_POS.STAGE_BILLING_POS.PARENTID IN STAGE_BILLING_POS TO UNIQUE
STAGE_PARENT_POS.STAGE_PARENT_POS.SCHOOLID
AND STAGE_PARENT_POS.STAGE_PARENT_POS.PARENTID IN STAGE_PARENT_POS TAG J1 AS J1
END
JOIN
INNER STAGE_BILLING_POS.STAGE_BILLING_POS.SCHOOLID IN STAGE_BILLING_POS
TO UNIQUE
LOAD_COMPANY_HIERARCHY_LOCOMASTER.LOAD_COMPANY_HIERARCHY_LOCOMASTER.SCH_ID
IN LOAD_COMPANY_HIERARCHY_LOCOMASTER TAG J3 AS J3
END
DEFINE FILE STAGE_BILLING_POS
FAM_STATUS/A20=
IF FAMILYSTATUS EQ 0 THEN 'ACTIVE'
ELSE IF FAMILYSTATUS EQ 2 THEN 'POTENTIAL'
ELSE IF FAMILYSTATUS EQ 1 THEN 'NOT ACTIVE'
ELSE '';
CHILDFIRSTNAME/A64V = IF FAMILYSTATUS EQ 0 THEN 'NA' ELSE 'NA';
CHILDLASTNAME/A64V = IF FAMILYSTATUS EQ 1 THEN 'NA ' ELSE 'NA';
SOURCETRANSDESCRIPT/A128V = IF FAMILYSTATUS EQ 2 THEN 'NA ' ELSE 'NA';
ENROLLMENTSTATUS/I1 = IF FAMILYSTATUS EQ 0 THEN 0 ELSE 0;
END

TABLE FILE STAGE_BILLING_POS
-*BY 'STAGE_BILLING_POS.STAGE_BILLING_POS.SOURCETRANSDESCRIPT' AS 'SOURCETRANSDESCRIPTION'
SUM
'STAGE_BILLING_POS.STAGE_BILLING_POS.AMOUNT'
BY 'J3.LOAD_COMPANY_HIERARCHY_LOCOMASTER.SCH_ID'
BY 'J3.LOAD_COMPANY_HIERARCHY_LOCOMASTER.BRN_BRANDNAME'
BY 'J3.LOAD_COMPANY_HIERARCHY_LOCOMASTER.SRTEETADDRESSLINE1'
BY 'J3.LOAD_COMPANY_HIERARCHY_LOCOMASTER.CITY'
BY 'J3.LOAD_COMPANY_HIERARCHY_LOCOMASTER.STATE'
BY 'J3.LOAD_COMPANY_HIERARCHY_LOCOMASTER.ZIP'
BY 'STAGE_BILLING_POS.STAGE_BILLING_POS.CHILDID'
BY 'J0.DIM_THIRDPARTY.THIRDPARTYNAME'
BY 'STAGE_BILLING_POS.STAGE_BILLING_POS.SOURCEDESCRIPTIONID'
BY 'J1.STAGE_PARENT_POS.SOURCETRANSDESCRIPT' AS 'SOURCETRANSDESCRIPTION'
BY 'J1.STAGE_PARENT_POS.CHILDLASTNAME'
BY 'J1.STAGE_PARENT_POS.CHILDFIRSTNAME'
BY 'J1.STAGE_PARENT_POS.ENROLLMENTSTATUS'
BY 'STAGE_BILLING_POS.STAGE_BILLING_POS.PARENTID'
BY 'J1.STAGE_PARENT_POS.EMAIL1'
BY 'J1.STAGE_PARENT_POS.PARENTFIRSTNAME'
BY 'J1.STAGE_PARENT_POS.PARENTLASTNAME'
BY 'J1.STAGE_PARENT_POS.EMPLOYEEID'
BY 'STAGE_BILLING_POS.STAGE_BILLING_POS.POSTDATE'
BY 'STAGE_BILLING_POS.STAGE_BILLING_POS.SOURCETRANSCOMMENT'
BY 'J1.STAGE_PARENT_POS.EMPLOYMENTINFO'
BY 'J1.STAGE_PARENT_POS.FAM_STATUS'
WHERE J1.STAGE_PARENT_POS.DSS_CURRENTFLAG EQ 'y';
WHERE J0.DIM_THIRDPARTY.THIRDPARTYNAME CONTAINS 'Micro' OR 'micro' OR 'MICRO' OR 'Microsoft' OR 'microsoft' OR 'MICROSOFT';
WHERE STAGE_BILLING_POS.STAGE_BILLING_POS.SOURCE EQ 'pro' OR 'PRO' OR 'nga' OR 'NGA';
WHERE STAGE_BILLING_POS.STAGE_BILLING_POS.POSTDATE GE '&POSTDATE';
WHERE STAGE_BILLING_POS.STAGE_BILLING_POS.POSTDATE LE '&POSTDATE1';
ON TABLE SET PAGE-NUM OFF
ON TABLE NOTOTAL
ON TABLE HOLD AS PROMSFT FORMAT FOCUS INDEX 'J3.LOAD_COMPANY_HIERARCHY_LOCOMASTER.SCH_ID'
ON TABLE SET HTMLCSS ON
ON TABLE SET STYLE *
UNITS=IN,
SQUEEZE=ON,
ORIENTATION=PORTRAIT,
$
TYPE=REPORT,
GRID=OFF,
FONT='ARIAL',
SIZE=9,
$
TYPE=REPORT,
COLUMN=N10,
WRAP=2.375000,
$
TYPE=REPORT,
COLUMN=N23,
WRAP=6.000000,
$
TYPE=REPORT,
COLUMN=N20,
WRAP=6.000000,
$
TYPE=REPORT,
COLUMN=N21,
WRAP=6.000000,
$
ENDSTYLE
END
  

It is failing to produce this FOCUS TEMP/hold file.

This message has been edited. Last edited by: Kerry,


WebFOCUS 7.6.10
Windows
HTML
 
Posts: 294 | Registered: March 04, 2010Reply With QuoteReport This Post
Virtuoso
posted Hide Post
Unfortunetly that error is not going to tell you what is wrong and it could be anything. Something has to be different. Try running it without holding to a hold file. Also are you positive all the masters have been moved to production.
 
Posts: 1851 | Location: San Antonio | Registered: February 28, 2005Reply With QuoteReport This Post
Expert
posted Hide Post
Yout could try turning tracing on, but in the Prod environment, that is not a good idea.

The only other thing to do, is to start commenting out code til it doesn't crash, then you may get an idea as to what is the root cause.


Waz...

Prod:WebFOCUS 7.1.6Upgrade:WebFOCUS 7.6.12OS:UnixOutputs:PDF, CSV, Excel, TXT, XML, HTML
In Focus since 1984
Know The Code
 
Posts: 4351 | Location: Sydney, Great Southern Land | Registered: October 31, 2006Reply With QuoteReport This Post
Guru
posted Hide Post
quote:
Unfortunetly that error is not going to tell you what is wrong and it could be anything. Something has to be different. Try running it without holding to a hold file. Also are you positive all the masters have been moved to production.

For some reason this error was because of data type. I think our development server profile is little different than production. When I used define of field from A64V to A64 and used field name in CONTAIN statement it fixed the problem.


WebFOCUS 7.6.10
Windows
HTML
 
Posts: 294 | Registered: March 04, 2010Reply With QuoteReport This Post
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IB - Developer Center    Focal Point Forums  Hop To Forum Categories  WebFOCUS/FOCUS Forum on Focal Point     [SOLVED] Unknown error - Agent on reporting server EDASERVE may have crashed

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