Folks,

Those of you who know me as the grumpy old guy that I am also know that I frequently moan about the job postings here that are so specific that no-one could possibly fill them. Well, since I'm 67, the boss has decided that he wants someone to act as my backup in case I drop dead. Somehow he seems to think that there are numerous clones of me out there who will work for peanuts like me and insists that the job description encompass most of what I do. So here it is. WebFOCUS programming is but one part and not even the main part, but if there is someone out there who would like to do a bunch of the other stuff with some WF on the side, we invite you to apply!

The job location is in Miami, FL and you need to be bilingual in English and Spanish - and of course be legal to work in the US.

George

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Essential job functions:

This position has three main aspects:

The Support Specialist portion is responsible for providing day-to-day technical support to our internal user base by working as part of our small support team. The majority of the workday is spent working with internal clients either in person or over the phone and by email or Skype. You will use our state-of-the-art Netsupport remote-access system to work with clients to solve their computer problems and/or questions. You will escalate to our Systems Administrator when needed. The majority of support is provided to our Miami office with additional support to our associated companies in Guatemala, Costa Rica and Colombia.

The second requirement is for a Web Programmer. You will be responsible for maintaining and improving our website, including authoring new written and graphical content. www.chemo.com

The third requirement is for a Programmer in WebFOCUS and IBM Lotus Notes. In this role you will develop new applications and maintain existing ones.

Job responsibilities:
Install/upgrade PC components
Troubleshoot printer issues
Setup new desktop equipment to support business needs in a Windows based environment and provide end-user support
Set up, configure and troubleshoot Mobile Phones
Install/upgrade network hardware and software
Provide end-user technical support and maintenance (hardware and software) on all laptop/desktop systems, printers, copiers, IP telephones and other peripheral devices (on-site and remote)
Escalate problems when unable to resolve
Resolve system problems that may require working with outside vendors and manufacturers
Troubleshoot basic network connection issues
Image and deploy laptops and desktops
Ensure successful completion of all daily tasks
Provide in-person or telephone tech support as needed
Set up user email accounts on mobile devices
Help maintain and organize hardware inventory
Manage user accounts (adding and deleting users from Novell OES, Novell Filr, IBM Notes, etc.)
Work on technical issues like accessing Internet, wireless, VPN, email, etc
Monitor and control users to make sure they adhere to data security measures
Maintain building security systems (cameras)
Maintain and improve the company website using Joomla
Develop applications in WebFOCUS using Developer Studio and Maintain
Develop applications in IBM Notes, using Lotusscript and Formula Language
Work some late hours when needed
Document work in online database

Education, Experience & Training equivalent to:
Bachelor's degree or documented experience in IT support, web design and other programming
Extensive Windows desktop and end-user support/troubleshooting experience
Demonstrated web design expertise
Superior written skills, to include interviewing internal clients and composing website content
Experience working with network operating systems and client-server applications
Strong experience with internet protocols
Experience with Linux including hardware setup, disk partitioning and virtual machines
Experience with centrally-managed enterprise Anti-virus software
Experience supporting mobile-devices in an enterprise environment
Experience with web design including the use of the Joomla content management system
Experience in programming with WEBFOCUS including Developer Studio and Maintain
Experience in developing IBM Notes applications or Visual Basic applications
Possess 2+ years’ experience providing technical support to end-users
Possess 2+ years of desktop support experience in a corporate environment
Possess 5+ years of programming experience in a data warehouse environment
Strong knowledge of Windows 7/8, OpenOffice
Knowledge of PC hardware and software
Knowledge of networking, hardware, and software
Knowledge of Blackberry/iOS/ Android devices
Knowledge/experience supporting mobile user’s laptops and mobile phones (push email, helping remote users over the phone, using remote desktop software)
Proven ability to troubleshoot and resolve a wide range of hardware or software issues
Proven ability to effectively communicate and resolve issues through a combination of tools (email, phone, and remote desktop)
Desirable: Knowledge of Aspel SAE, COI, BANCO and the Firebird RDMS

Operating Systems/Software applications used at Chemo:
IBM Lotus Notes
IBM DB2
OpenOffice word processing and spreadsheets
WebFOCUS
Adobe Reader
Compass (a legacy database solution)
Aspel SAE, COI, BANCO
Firebird
Novell Open Enterprise Server
Novell Filr
Linux
puTTY
Tomcat
Joomla
Bitdefender Gravity Zone
Netsupport
Microsoft Windows Server 2012
Microsoft Remote Desktop
Cisco VPN / Windows VPN
Infinitime time management
Axis camera management

Physical Requirements:
Frequent sitting
Intermittent walking, standing, bending, stooping, kneeling
May have to lift equipment up to and including 50 lbs
Excellent verbal and written communication skills
Need to be able to remain calm, focused and customer-oriented during hectic events
Frequent proofreading and checking documents for accuracy
Must be able to communicate effectively within the workplace, using both English and Spanish

Language Requirement:
Must be fully bilingual in English and Spanish

Interviews for this position will take place in Miami during the week of December 7 to December 12 with a planned starting date of January 4, 2016. Interview arrangements for strong candidates from outside the south Florida area will be made on a case by case basis.

Please respond with your expected salary and compensation by e-mail to careers@chemo.com


Chemo International is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Hombre!
Todo eso, y mas?

Ridiculous isn't it. What I've been trying to explain to the young boss is that in me he gets the specialization of 30 years working for the same company, and in reality there are at least 3 different areas of interest here, which he isn't going to get in one person.

So the truth is that if someone meets even 20% of the criteria and expresses an interest in learning/doing the rest, they will be considered for the position. My current assistant has just announced that he's going off to become an Android programmer (he's not so interested in hardware or holding the hands of users) so some degree of desperation has set in, because I refuse to go and work in Miami.

Stay put and enjoy Guelph!

Yeah I guess winters in Ontario are really some thing to look forward to.

I'm not going anywhere except perhaps into a well-deserved retirement where I can fly my plane on any nice day that comes along.

This position is for my assistant and eventual replacement. I've been a one-man IT department for 28 of the last 30 years, and supported the company both in person and remotely with 99.99% uptime even though the main operation moved from Toronto to Miami in 1999.
(Incidentally I still have the original IBM PC that was the file server (!!) for the entire company when I started in 1985).

Miami is fine for a two-week vacation, but quite frankly the flat landscape and the pervasive culture of acquisitiveness don't appeal to me, so I'll be staying in the Great White North or relocating to Europe or Bermuda, where I was born, when I finally do hang up my keyboard.

quote:

Originally posted by George Patton:
I'm not going anywhere except perhaps into a well-deserved retirement where I can fly my plane on any nice day that comes along.

This position is for my assistant and eventual replacement. I've been a one-man IT department for 28 of the last 30 years, and supported the company both in person and remotely with 99.99% uptime even though the main operation moved from Toronto to Miami in 1999.
(Incidentally I still have the original IBM PC that was the file server (!!) for the entire company when I started in 1985).

Miami is fine for a two-week vacation, but quite frankly the flat landscape and the pervasive culture of acquisitiveness don't appeal to me, so I'll be staying in the Great White North or relocating to Europe or Bermuda, where I was born, when I finally do hang up my keyboard.

Is that literally a real plane? That'd be awesome!

It's nice to work a week or two in Miami once for a while, but still prefer the cold white north, lol!

after too many winters growing up in Montreal, I want to live somewhere where ice is seen only in drinks.

Happy Thanksgiving Day (US) belated (CA)

I'd prefer Tahiti to Toronto.

Yes, it's a real plane. Same model as these:
https://www.google.ca/search?q...rc=xgwdO_5W1DPwUM%3A

As for winter, I've learned that the trick is take winter holidays not necessarily to where the beaches are warm, but to places where one can actually enjoy what winter has to offer. So I spend a month in Austria, doing some skiing, but mostly enjoying the scenery, food and drink. Did I say holidays? As a one man IT department, that's never really true of course. I have to keep 9 real and numerous virtual servers going, and tend to the needs of 50 or so users in 6 different countries, occasionally dashing off a new report as well, so it's never really a holiday.

What is the probability of your company surviving your retirement?

In my book, it is skiing in the Alps in winter, scuba diving on an island in summer.

Well ... If I flew my plane into the ground tomorrow the company would be in deep doo-doo. It would probably survive, but they would find out double-quick that their costs for IT support have quadrupled or quintupled as they start to pay contract prices for everything. It's a long story and this is probably not the right place for it, but suffice it to say that I've put the company ahead of myself for many years and I'm paying dearly for it. PM me if you want the gory details ...