Focal Point Banner

As of December 1, 2020, Focal Point is retired and repurposed as a reference repository. We value the wealth of knowledge that's been shared here over the years. You'll continue to have access to this treasure trove of knowledge, for search purposes only.

Join the TIBCO Community
TIBCO Community is a collaborative space for users to share knowledge and support one another in making the best use of TIBCO products and services. There are several TIBCO WebFOCUS resources in the community.

  • From the Home page, select Predict: WebFOCUS to view articles, questions, and trending articles.
  • Select Products from the top navigation bar, scroll, and then select the TIBCO WebFOCUS product page to view product overview, articles, and discussions.
  • Request access to the private WebFOCUS User Group (login required) to network with fellow members.

Former myibi community members should have received an email on 8/3/22 to activate their user accounts to join the community. Check your Spam folder for the email. Please get in touch with us at for further assistance. Reference the community FAQ to learn more about the community.

Focal Point    Focal Point Forums  Hop To Forum Categories  iWay Software Product Forum on Focal Point    [CLOSED] Email Listener in iSM

Read-Only Read-Only Topic
[CLOSED] Email Listener in iSM
Gold member

I need help configuring an Email Listener. I got the server host name and creditials, but I'm getting unable to login error after it's deployed.

I worked with my lotus notes admin to plug in every possible server host(name and ip address), but none worked.

I'm just wondering if there's something I need to acquire(license fee from ibi) before using the email listener?

For those of you who had successfully configured an email listener, any input would be greatly appreciated!


This message has been edited. Last edited by: FP Mod Chuck,

Shirley Huang
WF 7.7.04M MRE BID DevStudio
WIN2003, SQL Server 2000/DB2
iSM 6.16
Posts: 55 | Registered: May 05, 2006Report This Post
posted Hide Post
Hi Shirley,

For installation and/or configuration issues, they should be addressed via a case with Customer Support Services. So if you have not done so, please call 1-800-736-6130, or access online at InfoResponse.



Kerry Zhan
Focal Point Moderator
Information Builders, Inc.
Posts: 1948 | Location: New York | Registered: November 16, 2004Report This Post
posted Hide Post
Hi Shirley,

I remember that I had this king of issue when I first tried the email listener a while ago.

On our environment I think the network guys needed to open the IMAP port on the mail server. Why, I don't know... but we are using Groupwise here, not Lotus notes, so that may be not your case.


WebFocus 7.6.8
OS: Windows
iWay: 6.1.4
Posts: 15 | Registered: September 14, 2010Report This Post
Platinum Member
posted Hide Post
Hi Shirley,

Where you able to achieve email listener using ism?If so please share the knowledge.

I have got this requirement to listen to email and extratc the pdf content and store in as csv/excel and push the data out from it to a database.


WF8206,Windows 7,8,10
Posts: 229 | Location: MI | Registered: September 13, 2017Report This Post
posted Hide Post

I suggest you open a case with techsupport to get the help you need.

Thank you for using Focal Point!

Chuck Wolff - Focal Point Moderator
WebFOCUS 7x and 8x, Windows, Linux All output Formats
Posts: 2127 | Location: Customer Support | Registered: April 12, 2005Report This Post
  Powered by Social Strata  

Read-Only Read-Only Topic

Focal Point    Focal Point Forums  Hop To Forum Categories  iWay Software Product Forum on Focal Point    [CLOSED] Email Listener in iSM

Copyright © 1996-2020 Information Builders