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Focal Point    Focal Point Forums  Hop To Forum Categories  iWay Software Product Forum on Focal Point    Differences between CERTIFIED and SUPPORTED

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Differences between CERTIFIED and SUPPORTED
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<Cartidge_Specialist>
posted
Hi all.

I need to solve a question with the customer. We want know what is the difference when a product is CERTIFIED or is SUPPORTED with WebFOCUS.

Greetings and thank you in advance.
Jose Gonzalez
 
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<Cartidge_Specialist>
posted
Hi

Nobody has a response for this?

Greetings,
Jose Gonzalez
 
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Kerry
Expert
posted Hide Post
Hi Jose,

Info from internals: "certified" means it had gone through extensive QA, and has passed, whereas "supported" means it has not gone though as extensive QA (possibly it has on a different OS) and SHOULD work, but we can't guarantee it specifically.

Cheers,

Kerry


Kerry Zhan
Focal Point Moderator
Information Builders, Inc.
 
Posts: 1948 | Location: New York | Registered: November 16, 2004Report This Post
Nadanasababathy
Member
posted Hide Post
Certified means combinations exist for which you can pay for a support license so that individual resolutions of the product or product combinations not operating as documented can be resolved without more money from you other than the time and expense to get the information to support that they need to help you and co-ordinate with them as any challenges are resolved.

Supported means anything you can buy a support contract for, you may have limits on the nature of what is supported as part of the contract.


Web focus 7.6.11
All outputs
 
Posts: 3 | Registered: February 28, 2012Report This Post
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