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There's no specific known issue regarding PMF causing HTTP 500 errors - it is a catch-all error message when the Web server has an internal failure. Here are common steps when you get an HTTP 500 error in any WebFOCUS app (and that's what applies in this case):
Restart the Web server. Tomcat occasionally goes haywire.
Check to make sure all files under IBI on your server are set to read/write for the Web Server registered user. Assuming you’re using either apache tomcat or IIS.
In PMF, check admin dashboard 01 to make sure you’re in sync. It’s 5.1.1 so the forcing function is not there to force you to resync. Not likely to be the cause but always better to be safe. If masters are out of sync it could cause MODIFY to fail to return which might cause a 500 error, in theory (never seen this happen but it occurs to me).
If these don’t work contact CSS and they will help.
Bob Jude Ferrante Director of Business and Development WebFOCUS Performance Management Bob_Ferrante@ibi.com 917-339-5105
I'll take any questions about PMF - business or technical - anytime!
I had this issue in an earlier release of PMF and it wasn't related to PMF at all. It turned out that in the prefix code, we had a looping problem. If you have any prefix code involved, verify its working prior to going into PMF. Hope this helps.
Posts: 68 | Location: United States | Registered: March 28, 2007