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When clicking on the tab "Strategy", the following error message is displayed : "A problem was encountered while loading the strategy map. Please refresh and try again" However, when we refresh the page , the same message appears again.
Also when we click on Perspectives in strategy map page, we get a warning icon in the status bar . When we doubleclick on the warning icon, the following error message is displayed :
" 'Ref_Window.info_title' is null or not an object' WFServlet Line : 994 Code :0 Char: 7 URI:"http://xxxxxx"
The environment has MS SQL server running for MRE and PMF datamart uses an Oracle database. Your help in resolving this issue will be greatly appeciated.
OK... we don't see this issue very often but if you
Are a new PMF install, either because you're a brand-new site or are installing PMF on a brand-new web environment
Are using IIS as your web server
Note that IIS does not pre-configure SVG as a valid mime-type. I won't go into why Microsoft doesn't do this, we can only guess (but note that SVG is an open standard so that might be a hint).
You need to configure the MIME-TYPE table for IIS and specify for file type: SVG mime string: text/svg+xml
Bob Jude Ferrante Director of Business and Development WebFOCUS Performance Management Bob_Ferrante@ibi.com 917-339-5105
I'll take any questions about PMF - business or technical - anytime!