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amyakeith
Member
posted
Does anyone restart the reporting server, distribution server, or application server on a regular basis? Is that a good practice?

Sometimes we get an error message in our portals and reports indicating that the reporting server isn't running, even thought it appears to be. Restarting the reporting server resolves the issue. I'm wondering if regular restarts are recommended.

Thanks!

This message has been edited. Last edited by: FP Mod Chuck,


WebFOCUS 8206, Windows, All Outputs
 
Posts: 11 | Registered: February 27, 2020Report This Post
BabakNYC
Virtuoso
posted Hide Post
It's not a bad idea to have regular restarts. However, what you're describing sounds odd and deserves investigation. Have you made any modifications to the default values for the Reporting Server?

You should probably start by looking at the log files. Usually errors are highlighted and you can then start debugging what's causing this. I'd also open a case with IB Tech Support. They can have you tun on traces and help you do more detailed diagnostics.


WebFOCUS 8206, Unix, Windows
 
Posts: 1853 | Location: New York City | Registered: December 30, 2015Report This Post
Waz
Expert
posted Hide Post
It really depends on your OS and preferences.

I would suggest weekly, but some have gone much much longer.


Waz...

Prod:WebFOCUS 7.6.10/8.1.04Upgrade:WebFOCUS 8.2.07OS:LinuxOutputs:HTML, PDF, Excel, PPT
In Focus since 1984
Pity the lost knowledge of an old programmer!

 
Posts: 6347 | Location: 33°49'23.0"S, 151°11'41.0"E | Registered: October 31, 2006Report This Post
amyakeith
Member
posted Hide Post
I'm not aware of any modifications made to any Reporting Server settings. I've been perusing the logs, but haven't found anything illuminating yet.


WebFOCUS 8206, Windows, All Outputs
 
Posts: 11 | Registered: February 27, 2020Report This Post
BabakNYC
Virtuoso
posted Hide Post
Restart is like Chicken Soup: it doesn't hurt. But I've seen Reporting Servers up and running a long time. I still think you should reach out to IB Tech Support.


WebFOCUS 8206, Unix, Windows
 
Posts: 1853 | Location: New York City | Registered: December 30, 2015Report This Post
Hallway
Master
posted Hide Post
We started having similar issues when we were on 8201 and started rebooting the windows server twice a week and that has helped.


Hallway

 
Prod: 8202M1
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Posts: 608 | Location: Salt Lake City, UT, USA | Registered: November 18, 2015Report This Post
dthurber
Member
posted Hide Post
I'm answering as a power user who solely leverages InfoAssist. I have the reporting server error if it is a portal or report that I still have open from the prior day. I find that if I refresh the portal or report it functions correctly. Not sure if that has any bearing but wanted to share that piece of information.
Thanks!


WF 8.2.03M
 
Posts: 2 | Registered: June 14, 2016Report This Post
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