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[CLOSED] Report Caster Problem - WebFOCUS8105M
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RamyaKalyan
Member
posted
We recently upgraded from WebFOCUS 8005M to 8105M. I am having problems accessing Report Caster console. I have admin rights to WebFOCUS client and reporting server.
1. Using IE11 when I click on Schedule function it opens a screen showing option to email or ftp. When I click on email, the schedule console is not opening and shows an error saying "Failed to Retrieve the Properties of the report. Please select a new report". When I use Chrome, I dont have any issues accessing report caster schedule console and scheduling screen opens and I am able to schedule my jobs without any problems.

2. Using IE11 in Report caster console I am unable to view job logs. When I click on job logs, I get an error or warning message saying "Failed to execute the AJAX callback function LogProcedureListUI_CallBackGetContentInfoList. I dont have probelms accessing job log information using chrome

Please let me know if anyone has come across similar problem

This message has been edited. Last edited by: FP Mod Chuck,


8.0.05 & 8.1.05
 
Posts: 12 | Registered: September 27, 2016Report This Post
<Emily McAllister>
posted
Hello Ramya Kalyan,

Our Product Manager for ReportCaster thinks it may be something to do with IE11. Can you try clearing your browser cache?

If this does not work, can you please clarify what gen of 8.1.05 you are using?

Thanks,

Emily McAllister
Focal Point Moderator
 
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jcannavo
Platinum Member
posted Hide Post
It does seem to be something with IE.

Have you tried compatibility mode in IE?


JC
WebFOCUS Dev Studio / App Studio
8.2.01
Windows 7
 
Posts: 146 | Registered: November 09, 2015Report This Post
RamyaKalyan
Member
posted Hide Post
Thank you Emily McAllister. I did try clearing my cache and cookies in all browsers and it did not resolve the problem. I believe Gen of 8105M is 135

jcannavo, Thanks for your replay. I tried compatibility mode in IE and it did not resolve the problem


8.0.05 & 8.1.05
 
Posts: 12 | Registered: September 27, 2016Report This Post
FP Mod Chuck
Virtuoso
posted Hide Post
Hello RamyaKalyan

That gen of WebFOCUS is fairly old. A refreshed version of 8105M is available for download. You may want to consider upgrading. In the mean time I think your best course of action is to open a case with techsupport.

Regards,


Thank you for using Focal Point!

Chuck Wolff - Focal Point Moderator
WebFOCUS 7x and 8x, Windows, Linux All output Formats
 
Posts: 2127 | Location: Customer Support | Registered: April 12, 2005Report This Post
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