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Focal Point    Focal Point Forums  Hop To Forum Categories  WebFOCUS/FOCUS Forum on Focal Point     Abnormal termination of reporting server agent (Crashed or extreme operator kill)

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Abnormal termination of reporting server agent (Crashed or extreme operator kill)
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Sureshkuamr Murugesan
Silver Member
posted
Hi All,

Greetings,

I am trying to generate a report with more than 2 Lacs records in a Excel report.

For some reason I am not getting the report generated and when I checked in the reporting server console for status. The status says that the agent was crashed message.

For some scenarios the report is getting generated with more than 1 lacs(up to 1,60,000) records.

Error Details:

localizeddesc="Abnormal termination of reporting server agent (Crashed or extreme operator kill)" name="runAdHocFex" returncode="32027" returndesc="IBFSException 32027: probable server crash (unknown error 0)"

Record Count and Status details:

success - 98434
success- 4889

failed (same error message as below) - 392940
failed (same error message as below)- 5588

success-116741
failed (same error message as below)- 5498

Whenever the no. of records fetched are too high we are getting the below error message screen. Find the below image.

[IMG]D:\Users\suremuru\Desktop\Crash Error.jpg[/IMG]
Error On Reporting Server Agent on reporting server may have crashed or request was halted by the operator with "hard kill" command. Please investigate reporting server log.
Environment:

WebFOCUS AppStudio
Reporting Server: 8008M
Gen Number : 159
Report Type : Excel

Please help me on this.

This message has been edited. Last edited by: Sureshkuamr Murugesan,


WebFOCUS 8.0.05 - BI Portal, Developer Studio, Dev/App Studio, Excel, PDF, Active Formats and HTML5, Adobe Flex Builder, VBA
 
Posts: 47 | Location: Bengaluru, India | Registered: December 04, 2014Report This Post
Wep5622
Virtuoso
posted Hide Post
Do you happen to have ERROROUT = ON? If so, turn it OFF and see whether you still get the crash.

I know that sounds weird, but usually when we get agent crashes these days, it's due to ERROROUT being ON.

If this helps for you, there's probably a FOC-error somewhere that was hidden by the agent crash.


WebFOCUS 8.1.03, Windows 7-64/2008-64, IBM DB2/400, Oracle 11g & RDB, MS SQL-Server 2005, SAP, PostgreSQL 11, Output: HTML, PDF, Excel 2010
: Member of User Group Benelux :
 
Posts: 1669 | Location: Enschede, Netherlands | Registered: August 12, 2010Report This Post
Sureshkuamr Murugesan
Silver Member
posted Hide Post
Hi Wep5622,

Thanks for your reply.

I don't know how to configure the setting ERROROUT = ON(OFF).

Can you please let me know whether I need to write this code into the .FEX file (or) Do i need to change this setting in reporting server console.

Awaiting for your esteemed response.

Regards,
Suresh


WebFOCUS 8.0.05 - BI Portal, Developer Studio, Dev/App Studio, Excel, PDF, Active Formats and HTML5, Adobe Flex Builder, VBA
 
Posts: 47 | Location: Bengaluru, India | Registered: December 04, 2014Report This Post
Wep5622
Virtuoso
posted Hide Post
Either is possible, but for testing I would put it in the fex.


WebFOCUS 8.1.03, Windows 7-64/2008-64, IBM DB2/400, Oracle 11g & RDB, MS SQL-Server 2005, SAP, PostgreSQL 11, Output: HTML, PDF, Excel 2010
: Member of User Group Benelux :
 
Posts: 1669 | Location: Enschede, Netherlands | Registered: August 12, 2010Report This Post
Sureshkuamr Murugesan
Silver Member
posted Hide Post
Hi ,

I tried it with -SET ERROROUT= OFF;in my .FEX file and this didn't helped me to sort out the issue.

Still i am getting the same crash error.

Let me know is that syntax is correct.

Regards,
Suresh


WebFOCUS 8.0.05 - BI Portal, Developer Studio, Dev/App Studio, Excel, PDF, Active Formats and HTML5, Adobe Flex Builder, VBA
 
Posts: 47 | Location: Bengaluru, India | Registered: December 04, 2014Report This Post
Wep5622
Virtuoso
posted Hide Post
No, it isn't. Check the documentation on the syntax of ERROROUT.


WebFOCUS 8.1.03, Windows 7-64/2008-64, IBM DB2/400, Oracle 11g & RDB, MS SQL-Server 2005, SAP, PostgreSQL 11, Output: HTML, PDF, Excel 2010
: Member of User Group Benelux :
 
Posts: 1669 | Location: Enschede, Netherlands | Registered: August 12, 2010Report This Post
Sureshkuamr Murugesan
Silver Member
posted Hide Post
Hi ,

I am not able to find a document for syntax for ERROROUT. I tried in Focal Point and could not find a way to write it in .FEX file.

Can you please let me know how to set-up this in reporting server console.

Please give an example with CAR file.
Regards,
Suresh


WebFOCUS 8.0.05 - BI Portal, Developer Studio, Dev/App Studio, Excel, PDF, Active Formats and HTML5, Adobe Flex Builder, VBA
 
Posts: 47 | Location: Bengaluru, India | Registered: December 04, 2014Report This Post
Wep5622
Virtuoso
posted Hide Post
1. See: http://infocenter.ibi.com/wf80/index.jsp
2. Go to the 'Index' tab[1]
3. Type ERROROUT in the 'words to find' field.


Ad 1. Webteam, how are we supposed to catch on to the fact that there are (very relevant) tabs at the bottom? They're hardly visible; there isn't much contrast between white and almost white and the icons on them are meaningless (and you have room for text!).

The 'Search'-field on top only serves to confuse, as that's not how you search inside the docs apparently (try to find the documentation of -? SET using that).

It's worse when you're using a modern browser (such as Firefox) that only shows its status bar when necessary, right over those tabs.


WebFOCUS 8.1.03, Windows 7-64/2008-64, IBM DB2/400, Oracle 11g & RDB, MS SQL-Server 2005, SAP, PostgreSQL 11, Output: HTML, PDF, Excel 2010
: Member of User Group Benelux :
 
Posts: 1669 | Location: Enschede, Netherlands | Registered: August 12, 2010Report This Post
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