We just recently setup external access to our portal.

Internally everything works fine and the HTML pages and Fex files load without any issues.

Externally, certain tabs in our Portal pages won't load and we can't figure out why.

I've removed each fex file within the HTML tab and ended up with no fex files, but the html page still wouldn't load.

This external issue is happening in 3 different locations, Hong Kong, Texas, and NJ, for the same exact tabs.

Has anyone encountered similar issues in the past with HTML or Fex files not loading in the portal externally compared to working fine internally?

Any recommendations on where we can look at in our network?

Thanks.

This message has been edited. Last edited by: FP Mod Chuck,

Johnny

I suspect this is a security issue. Check the security permissions on the html and fexs for the tabs that don't work. Compare the security permissions to the tabs that do work. Remember it is possible to have different security on each tab of the portal as well so check those as well.

If external I am thinking that the Public user needs access but not sure how you are doing the signon from external but whatever ID it is will need security permissions across the board.

This message has been edited. Last edited by: FP Mod Chuck,

The security matches on both internal and external sources.

The HTML Page with the issue has 5 charts on it, and when I put those charts on separate tabs as their own they can be viewed fine. But when they're put together on one HTML page it loads really slow.

Still looking into what else it could be.

Johnny

You might try to just put each fex in a separate panel on the same tab in the portal. This will eliminate the html all together.

I need the HTML File because it has several Fex files in it that it's referencing and It's almost like a 2nd tab. I can't seem to put multiple Fex files on that lower level of tabs.

I'll play around some more, but I think the level of how deep I'm going doesn't allow multiple Fex files on those lower level tabs.

Johnny

When you edit a portal on the Insert menu there is a Tabbed object which if I am understanding you should provide the interface you are looking for without needing the tabbed html interface.

On the main portal tabs it's fine, I do have multiple charts on there. But one of my tabs is called Customer Dashboard, and in that tab I have more tabs, and in order to show multiple charts on there it has to be on an HTML page because I can only add one object (fex or html) per tab in that lower level.


The problem seems to be with the charts. For example, it's fine accepting bar charts but didn't like Pie Charts. I'm still looking at the data itself to see what's happening but it's all pulling from the same data source so I don't see why it would affect it.

Johnny

I now understand what you are saying.. I don't know why the html is causing the problem either. You should probably open a case with techsupport and they can help you set traces to debug it.