Focal Point Banner


As of December 1, 2020, Focal Point is retired and repurposed as a reference repository. We value the wealth of knowledge that's been shared here over the years. You'll continue to have access to this treasure trove of knowledge, for search purposes only.

Join the TIBCO Community
TIBCO Community is a collaborative space for users to share knowledge and support one another in making the best use of TIBCO products and services. There are several TIBCO WebFOCUS resources in the community.

  • From the Home page, select Predict: WebFOCUS to view articles, questions, and trending articles.
  • Select Products from the top navigation bar, scroll, and then select the TIBCO WebFOCUS product page to view product overview, articles, and discussions.
  • Request access to the private WebFOCUS User Group (login required) to network with fellow members.

Former myibi community members should have received an email on 8/3/22 to activate their user accounts to join the community. Check your Spam folder for the email. Please get in touch with us at community@tibco.com for further assistance. Reference the community FAQ to learn more about the community.


Focal Point    Focal Point Forums  Hop To Forum Categories  WebFOCUS/FOCUS Forum on Focal Point     [CLOSED] Dashboard acting Strangely

Read-Only Read-Only Topic
Go
Search
Notify
Tools
[CLOSED] Dashboard acting Strangely
 Login/Join
 
tlbrydie2
Platinum Member
posted
Hello all We are having a problem with how the dashboard is working, and I am hoping that someone has run into this before.

Here is the problem:

We have user that are logging into an application that has a link to the WF Dashboard. The users click on the link and the dashboard opens in a new window. So when they close the browser, that the dashboard in, the browser goes away. When they click the link again and they get an error message that looks something like this.

And if they click on the "Login" at the bottom of the error message...they go straight to the dashboard with no errors.

What We'd like is for the user not to get the error message and for eachtime the link is clicked the user go directly to the dashboard. Any assistance that could be offered with this issue would be greatly appreciated.

This is some additional information about our setup

BID - 7.6.8


Webserver - solaris
Authentication - Trusted (http header variable)
Authorization – Active Directory

Reporting Server (windows) – security OFF


Thanks,

Timothy

This message has been edited. Last edited by: Kerry,



Prod: WebFOCUS 7.6.10 MRE
Oracle/Sybase
Test: DevStudio 7.6.6
WF Server 7.6.6
Report Caster 7.6.6
Web Server - Tomcat
MS Windows XP SP2
Output: HTML, Excel 2000 , PDF, CSV, DOC
 
Posts: 133 | Registered: December 29, 2006Report This Post
tlbrydie2
Platinum Member
posted Hide Post
Im sorry I re-read my message and the error information did not get included...the error message we are getting is below:

So when the user gets this message if they click on "Login" they are put to the BID...our hope is get the users to not get this message and go directly to the BID

Error Number - 19104

Severity - Error

Description - Invalid User ID or Password

Possible Causes - ibi.webfoc.wfmre.mrutil.WFMRError: The user ID or Password you entered is incorrect

Actions - Verify that the user ID and password are correct. Try again

-------------------------------------------------------------------------------------------------------------------------------------------------------------- Public views | Login | ViewBuilder Login | Home



Prod: WebFOCUS 7.6.10 MRE
Oracle/Sybase
Test: DevStudio 7.6.6
WF Server 7.6.6
Report Caster 7.6.6
Web Server - Tomcat
MS Windows XP SP2
Output: HTML, Excel 2000 , PDF, CSV, DOC
 
Posts: 133 | Registered: December 29, 2006Report This Post
Kerry
Expert
posted Hide Post
Hi Tim,

I forwarded this one to our internals and was told that the behavior sounds strange, so if you haven't done so, the best channel for assistance would be to open a case with Information Builders' Customer Support Services. You may either call at 1-800-739-6130, or access online at InfoResponse.

Cheers,

Kerry


Kerry Zhan
Focal Point Moderator
Information Builders, Inc.
 
Posts: 1948 | Location: New York | Registered: November 16, 2004Report This Post
  Powered by Social Strata  

Read-Only Read-Only Topic

Focal Point    Focal Point Forums  Hop To Forum Categories  WebFOCUS/FOCUS Forum on Focal Point     [CLOSED] Dashboard acting Strangely

Copyright © 1996-2020 Information Builders