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Focal Point    Focal Point Forums  Hop To Forum Categories  WebFOCUS/FOCUS Forum on Focal Point     Maintain is hanging Dashboard's logout

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Maintain is hanging Dashboard's logout
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John_Edwards
Virtuoso
posted
I have a complicated Dashboard that includes a tab that presents Maintain logic. When the Maintain tab is accessed and then the user logs out, they are unable to log back in until they close down the IE browser session. The error I receive is this:

-********************************************************************************
Error Number 19301
Severity Error
Description Access denied. Your Managed Reporting session has expired.
Generator Class ibi.worp.cgi.WORP_CGICommunicator

Possible causes ibi.mrcgi.IBICGIErrorException: text/html;charset=ISO-8859-1

Actions Please logoff then login to restart your session. If the problem persists please contact your administrator.
-********************************************************************************

When other non-Maintain tabs are used this does not appear to happen. The user is able to log back in immediately. Does anyone have any insight?

J.



 
Posts: 1012 | Location: At the Mast | Registered: May 17, 2007Report This Post
John_Edwards
Virtuoso
posted Hide Post
By the way, it's programmed persistent.

J.



 
Posts: 1012 | Location: At the Mast | Registered: May 17, 2007Report This Post
Maintain Wizard
Master
posted Hide Post
Hi John
How are you exiting out of your Maintain application? Are you closing the browser window that is displaying the Maintain application? If you use a javascript trigger of:

window.close();

does that make any difference? Let me know.

Mark
 
Posts: 663 | Location: New York | Registered: May 08, 2003Report This Post
John_Edwards
Virtuoso
posted Hide Post
I am in a Maintain case and this is where it currently stands:

  
    If Next_Screen EQ 'exitprocedure' Then 
    Begin
      document.referrer="http://webfocus0.globe.com/ibi_apps/WFServlet?IBIS_connect=on&IBIMR_domain=jm91aq2q/jm91aq2q.htm&IBIMR_folder=#testw20unep5&ibif_ex=app/testscla.htm";
	   document.referrer = web_server || image_path || 'SCMReturnPage.html';
      frmSalesCommission.WinExit();
      Winform Close;
      GOTO END;
    EndBegin


Part of my concern is that the nature of the interface is that they will leave the form up and logoff of the portal as part of their normal processing. This is a reasonable use case for this interface as there is a permanent set of tabs across the top of the page (implemented in Maintain) that the user chooses from for their work. Clicking on the Exit tab on any form takes you to the Maintain screen that simply shows the tabs and nothing else.

I'm curious to know what part of Maintain is resulting in the error. Clicking on the Logoff on the dashboard should drop the MRE session cookie regardless of Maintain's state, and for some reason that cookie seems to persist with an obsolete end date.

This message has been edited. Last edited by: John_Edwards,



 
Posts: 1012 | Location: At the Mast | Registered: May 17, 2007Report This Post
Maintain Wizard
Master
posted Hide Post
John
Please try this for me. Instead of:

Winform.close();
GOTO END;

Try these steps...
1) Create a VERY small button on your form that is visible, but not really seen. Name it XBUTTON.
2) On the FOCUS trigger of XBUTTON create a JavaScript trigger with window.close();
3) In your Maintain code, instead of with winform.close() and GOTO END have:
WINFORM SET form.XBUTTON.FOCUS to here;
Where form is the name of your form.
This will force Maintain to exit AND the browser to close.

Mark
 
Posts: 663 | Location: New York | Registered: May 08, 2003Report This Post
John_Edwards
Virtuoso
posted Hide Post
I noticed last night when reviewing this for tech support that the guy who developed the Dashboard called the Maintain in an out-of-the-ordinary way. Tomorrow I will be at a project site where I called it differently and don't see the same problem. That may fix it, and I will post here when I find out.

My concern with your option is that it still requires pressing the close button, when it's more likely that the user will use the Maintain tab in conjunction with the other tabs on the dashboard and then proceed to the logoff function in the upper-right without thinking to close the Maintain app. That is, I need this to happen without an explicit close.



 
Posts: 1012 | Location: At the Mast | Registered: May 17, 2007Report This Post
John_Edwards
Virtuoso
posted Hide Post
Alas, this is a bug identified and fixed in 7.1.3. I am running against a 7.1.1 server, so this correction will wait until the customer upgrades.

J.



 
Posts: 1012 | Location: At the Mast | Registered: May 17, 2007Report This Post
jbond007
Silver Member
posted Hide Post
quote:
WINFORM SET form.XBUTTON.FOCUS to here;



Mark,

I'm having the same problem with this. I followed your suggestion and I'm still seeing agents crashing.

This really causing frustration with the users. It makes the application ineffective.

We are running 7.17. Can we do a remote session on Monday so that you can look at it. Maybe you can shed some lights. This has been going on too long and I have an open case with Hot Tracks on this issue.


Thanks in advance



JD


7.61, nt
Output: excel, pdf, html,
 
Posts: 33 | Registered: January 10, 2008Report This Post
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