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Hi I have an issue with an accordian reporting. My report shows totals and calcs for 1st by group. When you expand on the group it should show totals and calcs for each skill(s). There can be multiple skills when you expand. Only the first skill has correct tot and calcs. The other skills has correct totals but the calcs are not calculating correctly. Basically, I am having probles with calcs on the second by field when I expand. Here is my code
-* File skilltest.fex
ENGINE SQLMSS SET DEFAULT_CONNECTION IVB
SQL SQLMSS
EX ORBIT.dbo.AHTSkill '&dte','&edte'
;
TABLE FILE SQLOUT
PRINT
EmpDivisionName
skill
calls
acdtime
acwtime
holdacdtime
WHERE skill IN (239,17,21);
ON TABLE HOLD AS DIV
END
TABLE FILE DIV
SUM
calls
acdtime
acwtime
holdacdtime
ON TABLE HOLD AS AHTDIV FORMAT FOCUS
END
TABLE FILE DIV
SUM
calls/I11C AS 'Calls Ans'
COMPUTE AHT/D8.2 = IF calls EQ 0 THEN 0 ELSE ( acdtime + acwtime + holdacdtime ) / calls;
COMPUTE AVGTalk/D8.2 = IF calls EQ 0 THEN 0 ELSE acdtime / calls;
AS 'AVG Talk'
COMPUTE AVGACW/D8.2 = IF calls EQ 0 THEN 0 ELSE acwtime / calls;
AS 'AVG ACW'
COMPUTE AVGHold/D8.2 = IF calls EQ 0 THEN 0 ELSE holdacdtime / calls;
AS 'AVG Hold'
BY EmpDivisionName AS 'Division'
SUM
calls/I11C AS 'Calls Ans'
COMPUTE AHT/D8.2 = IF calls EQ 0 THEN 0 ELSE ( acdtime + acwtime + holdacdtime ) / calls;
COMPUTE AVGTalk/D8.2 = IF calls EQ 0 THEN 0 ELSE acdtime / calls;
AS 'AVG Talk'
COMPUTE AVGACW/D8.2 = IF calls EQ 0 THEN 0 ELSE acwtime / calls;
AS 'AVG ACW'
COMPUTE AVGHold/D8.2 = IF calls EQ 0 THEN 0 ELSE holdacdtime / calls;
AS 'AVG Hold'
BY EmpDivisionName AS 'Division'
BY skill
HEADING
""
FOOTING
""
ON TABLE SET PAGE-NUM OFF
ON TABLE SET EXPANDABLE ON
ON TABLE NOTOTAL
ON TABLE PCHOLD FORMAT HTML
ON TABLE SET HTMLCSS ON
END
Thanks for any help you can provide!This message has been edited. Last edited by: JOE,