I have a HTML help screen that was migrated from our test server to our prod server.

The "Show on User's List" flag is checked. Wouldn't that transfer when copied?

We have confirmed that it was migrating by mapping a drive and using Explorer to show the contents of the virtual folder.

But MRE on the production server doesn't "see it".

Is there something else we have to do?

This message has been edited. Last edited by: knegrotto,

Please check your other post.

The only difference between it and other objects in MRE is that it was not previously on the prod server and was copied, not moved via MRE change control.

I found that the permission list looks different for that file. It is missing an Administrator permission that says "not inhertited".

I tried repeating the migration via MRE. Now it works for me but still fails for everyone else ????

I then tried deleting the HTM file to remove all settings and repeated the migration, same results.

I have read about "soft" versus "hard" deletes and wonder if a "soft" delete is preventing removal of the file so that it can start "clean".

This is our production rollout and we are frantic.

Any help would be appreciated.

Okay... Our problem is now resolved and it was actually two issues:

Issue 1) MRE could not see the HTM

Resolved by using MRE Change management Tool to migate that file. Previously we simply copied the file from server to server. Obviously the MRE tool does more than that.

Issue 2) The link was found but client received error 19402 "Your session has expired or been invalidated". After logging again a second time, the page was displayed.

This was due to a certificate error. Redirected link to authenticated web site.

Apparently the different permissions had nothing to do with issue.

Thanks for your help!