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Focal Point    Focal Point Forums  Hop To Forum Categories  WebFOCUS/FOCUS Forum on Focal Point     [CLOSED] Managing Site Codes -- Who, and How?

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[CLOSED] Managing Site Codes -- Who, and How?
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John_Edwards
Virtuoso
posted
So I'm a contractor that has been on a site for years, and I have a Site Code and can enter cases with it. I have associates that are new. It doesn't appear they can enter the site code on their ID and open cases on their own ID?

Can someone tell me who and how to associated IBI customer IDs with a site code?

This message has been edited. Last edited by: FP Mod Chuck,



 
Posts: 1012 | Location: At the Mast | Registered: May 17, 2007Report This Post
FP Mod Chuck
Virtuoso
posted Hide Post
John

When you log into techsupport go to case management. Under the word Case Management there is a link To access Info Response LIVE click here. Once you are on that page on the top right you will see your login with a drop down select Manage Sites from that drop down. You will need to know the site code or part of the site code and it will show you a list to select from. See how intuitive and easy that is... no wonder you asked this question.


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Chuck Wolff - Focal Point Moderator
WebFOCUS 7x and 8x, Windows, Linux All output Formats
 
Posts: 2127 | Location: Customer Support | Registered: April 12, 2005Report This Post
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